About the role
Position Summary
As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service.
Responsibilities
Understand client needs and travel preferences
Provide hotel recommendations and confirm reservations
Manage booking changes and follow-up communication
Keep detailed, accurate client records
Requirements
Organized and dependable
Comfortable with digital tools and remote communication
Friendly, professional demeanor
Willingness to learn the travel booking process
Benefits
Collaborative remote environment
Hands-on guidance and self-paced training
Access to industry partnerships and hotel programs