On-Call Patient Navigator Specialist

This position will be posted for a minimum of 5 days

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The On-Call Patient Navigation Specialist- Vision assists patients in overcoming barriers to care and ensures access to comprehensive vision services. This position serves in the front desk role for our eye clinic, assists patients in obtaining and keeping specialty appointments for care at outside organizations, and performs basic vision screenings to help triage patient care. The role contributes to CCH’s mission by addressing barriers related to transportation, specialty referrals, and health education while fostering a trauma-informed, patient-centered approach.

Location: 2130 Stout Street, Denver, CO (Stout Street Clinic)

Schedule: 7:30am - 4pm

Additional Requirement

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

Essential Job Functions

• Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
• Independently initiates and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
• Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
• Assist patients with scheduling eye exams and specialty referrals. Arrange transportation and assist clients in arriving at appointments on time.
• Drive and escort patients to specialty referrals for advanced procedures or surgeries that would seriously impair their vision.
• Support clinic operations and patient flow by assisting the Ophthalmic Assistant with basic ophthalmic services, including patient screening, visual acuity (VA) testing, taking retina photos, Visual Field, and OCT testing.
• Perfom optical-related duties, including eyeglasses adjustments, fitting, and repairs. Plus, entering orders into our system.
• Coordinate care activities with the eye clinic team and providers, including volunteer physicians and specialists. Document patient follow-up and treatment compliance using established clinic workflows.
• Performs other job duties as assigned.

Qualifications Summary

Job Competencies

• Strong customer service and patient advocacy skills.
• Excellent verbal and written communication skills.
• Ability to build effective relationships with patients, providers, specialists, and community resources.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in documentation and data tracking.
• Ability to identify and address barriers to care and connect patients with appropriate resources.
• Demonstrated initiative, accountability, and problem-solving skills.
• Ability to work effectively with diverse populations while maintaining professionalism, empathy, and confidentiality.
• Ability to work collaboratively in a team-based healthcare environment.

Experience

• One year of experience in a healthcare setting, preferably in eye care, preferred.
• Experience with insurance enrollment, clinical or healthcare front desk operations strongly preferred.

Education

• High School diploma or equivalent required.

We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.

• Health Insurance - HMO or PPO
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time-off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.