About the role
The role…
We are seeking an experienced Night Supervisor to join our team at Soho House Rome. The Night Supervisor assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Night Supervisor is responsible for receiving payments and balancing cash at end of a shift. You will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.
A successful Night Supervisor is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
- Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
- Responsible for shift breakdown and financial/accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
- Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
- Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
- Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
- Knows the type of rooms available as well as their location and layout
- Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
- Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler.
- Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests
- Prepares expected arrival list for front office use
- Updates member and guests’ profiles
- To be aware of all front office procedures
- Willing to undertake any reasonable request made by management in any other areas of the house
- Build a positive relationships with members and guest.
- Communicate and red flag any feedback to the management team.
- Influence a fun and positive atmosphere by being approachable and professional.
- Well- versed on standard operating procedures, menus, amenities and pricing.
What we are looking for in a Night Supervisor?
A successful Night Supervisor for Soho House Rome will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Strong attention to details
- Excellent customer service
- Organised and reliable
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
- Excellent interpersonal, communication and problem solving skill
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Have a genuine passion for food and beverage
- Flexible and available to working both opening and closing shifts when required
- Fluent in English & Italian (other languages are highly valued)
Physical Requirements
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Benefits
- RAL € 27.000,00
- Soho Friends Membership
- Staff Canteen
- Monthly Staff Screenings & Staff Gym Classes
- 50% Discount on Cowshed Spa
- 50% F&B Discount
- Global Benefits: Any Bedroom, Any House, $100 per night
- 50% Discount Public Restaurants
- Birthday Gift: 1 day OFF + Voucher
- House Hero and Introduce a Star Program
- Corporate Benefits (access discounts platform)
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers
We’d love you to come on board as our next Night Supervisor!