About the role
Overview
Quinnipiac University is seeking a customer focused Network Technician to join its Information Services team. Information Services serves as the University's central IT organization, providing technology infrastructure and support services across all campuses and location.
The Network Technician is a member of the Network Operations Team within the Technology Infrastructure Division, reporting directly to the Executive Director for Technology Infrastructure. This role plays a critical part in maintaining, supporting, and enhancing the University’s enterprise network environment to ensure reliable, secure, and high-performing connectivity for students, faculty, and staff.
In this role, you will be responsible for the monitoring, maintenance and operational support of the University's network infrastructure. This includes wired and wireless networking environments, Internet connectivity, network hardware, and core network services.
Responsibilities
- Monitor network health and perform routine maintenance of the University’s network, including primarily Cisco branded core and backbone infrastructure and primarily Juniper branded infrastructure for Wi-Fi and access layer infrastructure
- Support campus routing and switching operations by assisting with configuration, troubleshooting, testing, and maintenance activities that help ensure reliable and secure connectivity from core systems to end-user devices
- Assist with the operation and troubleshooting of related network infrastructure and services, including firewalls, DNS, DHCP, RADIUS, load balancers, VPN platforms, and authentication appliances
- Install, patch, label, inventory, and document network equipment in data centers, network closets, and campus locations in support of server, storage, communications, wireless, and enterprise application environments
- Participate in network upgrades, equipment refreshes, new installations, and other technology projects by completing assigned technical tasks and coordinating with team members as needed
- Apply established network security practices when configuring, supporting, and troubleshooting network systems, and escalate potential security concerns through appropriate channels
- Maintain accurate documentation of network configurations, equipment locations, cabling, troubleshooting steps, and completed work in accordance with departmental standards
- Respond to network service requests and incidents in collaboration with Information Services staff, academic departments, vendors, and end users; resolve issues within scope and escalate more complex problems when appropriate
Education Requirements
- Associate's degree required
- Bachelor's degree in networking technology, computer science or a related field is preferred
Qualifications
- Minimum of three (3) years of experience supporting, designing, implementing, and maintaining enterprise network infrastructure
- Proficiency supporting multiple layers of enterprise-level network technologies including routing, switching, wireless networking and network services
- Hands-on with Juniper Wireless infrastructure, and experience with various routing protocols is preferred
- Strong written and verbal communication skills with the ability to effectively explain complex technical concepts to both technical and non-technical audiences through documentation, email correspondence, presentations, and discussions
- Proven ability to work collaboratively with colleagues, stakeholders and senior leadership while contributing to a team oriented environment
- Ability to adapt to changing priorities, technologies and organizational needs in a fast paced environment
- Flexibility to work on call rotation and perform occasional maintenance or project work during evenings, overnight hours, and weekends
- Valid driver's license and the ability to travel between campus locations as needed
Special Instructions to Applicants
Applications must be submitted electronically and include a resume, a cover letter detailing how your experience aligns with the position requirements, demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references.
The anticipated salary range for this position is $60,000 - $80,000. At the time of offer, the final salary will be determined based on the selected candidate’s qualifications, including relevant education, experience, skills, and competencies, as well as internal equity and market considerations. Quinnipiac University offers eligible full-time faculty and staff a comprehensive benefits package that may include health insurance, life insurance, paid time off, education benefits, and retirement benefits.