About the role
Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across Australia. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and resort operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These opportunities suit professionals ready to broaden their remit, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Multi-site/Regional Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, F&B outlets, functions/events, and/or multi-department environments to meet service and financial targets
- Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and reputation
- Manage workforce planning, rostering, and team performance through coaching, training, and structured performance management
- Oversee budgets, forecasting, and cost controls including labour productivity, procurement efficiency, and waste reduction
- Implement SOPs, brand standards, and compliance processes aligned to Australian workplace expectations, including WHS practices, risk assessments, and incident reporting
- Maintain food safety and hygiene standards where relevant, supporting audit readiness and regulatory inspections
- Partner with commercial and revenue functions to optimise occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
- Manage supplier relationships, stock control, and operational readiness for peak trading periods and major events
- Produce operational reporting, analyse KPIs, and lead continuous improvement initiatives across service, productivity, and quality
- Support strategic initiatives such as new openings, refurbishments, or turnaround programmes depending on assignment
Requirements
- Relevant qualification preferred (Hospitality Management, Business, or related discipline); equivalent experience is considered
- 5–12+ years of progressive hospitality experience (hotels, resorts, restaurants, pubs/clubs, leisure, venues, contract catering, or multi-site operations)
- Demonstrated leadership capability, with experience managing teams and operational performance in customer-facing environments
- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-led decision-making
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, rostering/workforce platforms, and advanced Excel)
- Working knowledge of Australian employment practices and workplace compliance expectations, including Work Health and Safety (WHS) requirements
- Strong communication skills in English
- Flexibility to support operational schedules, including weekends and public holidays, as required in hospitality
Benefits
- Extra Superannuation - Pension plan
- Unpaid Extended Leave
- Work From Home - Flexible hours
- Training & Development