About the role
Member of Program Staff – Enterprise Deployments
About the Role
As a Member of Program Staff for Enterprise Deployments at Entendre, you will be responsible for ensuring the successful rollout of our platform to large-scale enterprise clients. You will drive the entire deployment lifecycle, translating complex customer workflows into actionable technical execution, and creating processes that streamline onboarding and maximize customer success.
What You’ll Do
- Own the end-to-end deployment lifecycle for enterprise customers, from scoping through go-live.
- Translate customer accounting workflows into configuration and integration plans the technical team can execute against.
- Build and refine repeatable onboarding playbooks that reduce time-to-value with every new deployment.
- Leverage internal AI agents to automate deployment checklists, flag configuration gaps, and generate customer-specific documentation.
- Identify blockers early, escalate precisely, and keep delivery timelines honest.
- Serve as the primary point of trust for enterprise stakeholders throughout implementation.
Who You Are
- Proven experience managing technical deployments or implementations for enterprise software products.
- Strong ability to translate business workflows into technical solutions and actionable plans.
- Process-oriented with a passion for building and iterating on deployment playbooks.
- Comfortable leveraging AI tools and automation to increase quality and efficiency.
- Excellent communication, escalation, and stakeholder management skills.
- Demonstrated ability to deliver results, maintain timelines, and build trust with enterprise customers.
- Familiarity with coding agents such as Claude Code, Codex, or similar tools.
- Ability to maintain and manage complex context across customer requirements and implementations, using AI to automate and optimize the entire deployment process.