About the role
What your day could look like
As a Medical Records Administrator, you'll help keep the flow of patient information moving across the health service, supporting clinicians and patients through accurate, timely access to essential records. From coordinating record availability to assisting staff and customers, you'll play an important role in enabling safe and efficient healthcare delivery while working with a collaborative and supportive team.
Every day, you'll contribute by:
- Ensuring patient records are available when and where they are needed to support seamless care and positive patient outcomes.
- Managing the movement and tracking of medical information to maintain accuracy, security and continuity across services.
- Supporting colleagues and customers with information, guidance and responsive administrative assistance.
- Contributing to an organised, efficient records service that helps teams deliver high-quality healthcare every day.
Let's Talk About You
You're someone who takes pride in getting the details right because you know accurate information can make a real difference to patient care. You bring compassion to every interaction, integrity to every decision and dignity to the way you support others. You enjoy working in a busy environment, stay focused when priorities shift and value being part of a team that relies on each other to achieve great outcomes. The work you do behind the scenes helps patients, clinicians and services stay connected when it matters most.
Here's what will help you thrive in this role:
- Strong attention to detail and the ability to manage sensitive information with professionalism and confidentiality.
- Confidence using digital systems and Microsoft Office applications to maintain accurate records.
- Well-developed communication and customer service skills, with a collaborative approach to teamwork.
- The ability to prioritise competing tasks, exercise sound judgement and work independently when required.
You'll stand out from the crowd if you have experience working with health records and/or an understanding of medical terminology.
Above all, you'll bring the values we live by: Compassion, Integrity, Dignity, Innovation and Courage.
Together, you'll help ensure the right information reaches the right people at the right time, supporting safe and connected care.
Why Join Darling Downs Health?
At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It's complex, challenging work that makes a real difference – and the career possibilities are endless.
Whether you're a doctor, nurse, allied health professional, facilities team member, or administrator, you'll see your impact firsthand. Here, you'll find opportunities that simply don't exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services.
Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.
Your career at Darling Downs Health also comes with meaningful rewards
- Maximise your take‑home pay with salary packaging and generous leave entitlements
- Enjoy flexible work arrangements that support balance and variety
- Access professional development funding, study leave and clear career pathways
- Be part of a diverse and inclusive culture that values learning and collaboration.
- Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.
For a full list of benefits, visit: Darling Downs Health Benefits
Your future is here. Where are you?
If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.
Click “Apply Now” to submit your application and upload the requested documents.
Find out more about us!
Visit our careers site to learn more about working with Darling Downs Health:
www.health.qld.gov.au/darlingdowns
Work with Us | Toowoomba
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