About the role
Job Title: Medical Assistant - Infusion Coordinator
Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services, including order intake, chart review, insurance eligibility, patient scheduling, and ensuring timely processing of infusion orders.
Key Responsibilities:
- Performing intake processes for infusion orders including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescriber on missing documents.
- Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.
- Communicate with patients and providers regarding the status of infusion order.
- Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations.
- Educate patients for pre/post-infusion expectations and answer questions regarding patient appointments.
- Manage REMS program requirements
- Scheduling patient appointments for infusion services.
- Coordinating drug orders prior to infusion appointments.
Qualifications:
- High school diploma or equivalent
- Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners.
- Minimum of one year of experience with patient scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.
- Knowledge of medical terminology and clinical documentation review
- Strong organizational skills
- Detail-oriented
- Ability to multi-task and work well in a fast-paced setting
- Critical thinking skills and decisive judgment
Benefits
- Competitive compensation
- Full medical/dental/vision
- 401k Matching
- Paid time off and holidays
- Growth within a rapidly expanding practice