About the role
Department: Library
Classification: GMU Worker
Job Category: Part-Time / Hourly Wage
Job Type: Part-Time
Work Schedule: Mondays to Thursdays: 3PM-8PM (Total of 20 hours per week). Schedule may change depending on departmental needs
Location: Arlington, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Salary: $20.00/hour
Criminal Background Check: Yes
About the Department
The George Mason University Libraries is looking for an innovative and service-oriented individual to enhance and support user services and experience at the Mason Square Library, on the George Mason University's campus located in Arlington, VA. George Mason University has a strong institutional commitment to achieving excellence and diversity among its faculty and staff and encourages candidates to apply to enrich Mason's academic and culturally inclusive environment.
About the Position
This is a NON-STUDENT wage position. Non-student wage employees may take courses but are not in a degree program at GMU.
This position is responsible for providing courteous assistance to patrons at the Mason Square Library service desk on the Mason Square Campus, aid in the closing procedures of the building at the end of the day and support the MSL Access Services team when needed with collections and outreach.
Responsibilities
User Services Support
- Provides courteous assistance at the Circulation Desk in a professional, fair, and consistent manner for all patrons of University Libraries;
- Coordinates with Access Services staff and student assistants to properly close Mason Square Library on assigned days;
- Charges out library materials, discharges returned materials, accepts payments for fines and fees, answers informational and basic reference questions, works with student assistants who staff the Circulation Desk, and provides other customer service relevant to the library and university; and
- Serves as senior person in charge to coordinate with facilities and services during peak times when staff in Access Services or library administration are not available.
Outreach Support
- Assists Access & Outreach Specialist with the organization of event supplies;
- Attends as back-up support to events when necessary;
- Creates marketing and event materials as instructed; and
- Other duties as assigned.
Required Qualifications
- Demonstrated knowledge using a library service platform / integrated library system, office productivity software, or computer equipment and software;
- Strong customer service skills;
- Aptitude for accurate and detail-oriented work;
- Solid organizational skills, including the ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment;
- Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment and for interacting with library staff, faculty, students, and members of the public;
- Well-developed analytical and problem-solving skills; and
- Ability to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.
Preferred Qualifications
- Library experience providing circulation and/or reference services;
- Demonstrated knowledge of and experience with current library systems (such as Alma) and research resources (such as EBSCO, JSTOR, ProQuest, etc.); and
- Experience with graphic design.
Instructions to Applicants
For full consideration, applicants must apply for Mason Square Library Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: October 30, 2026
Posting Close Date: November 9, 2026
Open Until Filled: No