About the role
Managing Principal – Banking Transformation & Team Leadership (Chennai)
Role Overview
As a Managing Principal at Capco, you will be a senior leader responsible for driving client growth, leading complex transformation programmes, and shaping strategic direction across Tier 1 banking clients. You will combine deep domain expertise, delivery leadership, and commercial acumen to deliver measurable business outcomes.
This role will play a critical leadership role in expanding Capco's footprint in India, working closely with APAC leadership to deliver large-scale banking transformation programmes and build sustainable, high-performing teams. Experience in workforce transformation and operating model optimisation would be advantageous.
Key Responsibilities
Client Leadership & Growth
- Build and manage C-level relationships across banking clients (WRB, Corporate, Operations, Technology).
- Support origination and closing large transformation deals (primarily in Operations & Technology).
- Define and lead account growth strategy, including pipeline development and GTM propositions.
- Act as a trusted advisor on banking transformation, operational excellence, and workforce strategy.
Programme & Delivery Leadership
- Lead complex, multi-year transformation programmes across operations & technology.
- Drive design and implementation of target operating models, including process, technology, and workforce.
- Ensure delivery excellence through strong governance, risk management, and KPI tracking.
- Mobilise cross-functional teams (onshore/offshore) to deliver outcomes at scale.
People & Practice Leadership
- Build and scale high-performing consulting teams in Chennai and broader India.
- Own capability development and workforce planning and support hiring aligned to growth ambitions.
- Mentor team and lead capability build across key areas (programme delivery, workforce management, operations).
Commercial & Business Management
- Drive revenue growth, utilisation, and margin improvement.
- Write SoWs / manage changes to SoWs as required and manage onboarding for the team.
- Ensure strong financial governance across engagements (pricing, cost management, delivery efficiency).
Workforce & Operating Model Transformation (Desirable Experience)
Candidates with experience in workforce transformation, workforce management, capacity planning, or operating model optimisation may have opportunities to support related client initiatives.
- Exposure to enterprise workforce forecasting and capacity planning frameworks.
- Experience supporting workforce transformation and operating model initiatives.
- Understanding of workforce management processes, governance, and tooling.
- Ability to leverage workforce and operational data to inform decision-making.
- Exposure to workforce supply-demand planning, resource optimisation, and capacity management.
- Experience presenting workforce insights and recommendations to senior stakeholders.
Experience & Qualifications
- 15+ years of consulting experience in financial services (banking).
- Proven senior leadership experience (Director / Managing Principal).
- Strong experience in large-scale transformation programmes (Ops, Tech, Data).
Domain Expertise
- Deep expertise in banking Transformation, Operations or Technology.
- Experience in Target Operating Model design and implementation.
- Strong understanding of workforce transformation, automation and AI impact.
- The ideal candidate would also have experience / exposure in Workforce / Capacity Management.
India / APAC Expectations
- Experience working across global delivery models including India hubs.
- Strong network within Indian banking ecosystem or GCC environment.
- Experience building and scaling teams in India.
Leadership & Personal Attributes
- Strong executive presence and stakeholder influence.
- Commercial mindset balancing growth and delivery.
- Strategic thinker with execution focus.
- Collaborative leadership across geographies.
- Passion for developing high-performing teams.
Success Measures
- Delivery quality and client satisfaction.
- Practice capability build and team growth.
- Successful delivery of transformation outcomes, including operational efficiency, productivity improvement, and organisational effectiveness where applicable.
- Revenue growth and margin management.