About the role
About Authenticx
Authenticx is a fast-growing, venture-backed, enterprise AI company transforming healthcare through conversation intelligence. We help healthcare organizations uncover insights hidden in millions of customer interactions to improve patient, member, and business outcomes.
The Manager, Strategic Accounts plays a critical leadership role in driving existing client retention across Authenitcx’s customer base. This individual will lead a team of Strategic Relationship Executives (SREs) focused on existing client relationships. This role sits at the intersection of customer retention and top-of-funnel growth for expansion, making it a cornerstone of our revenue strategy.
This is an ideal opportunity for a SaaS sales leader who thrives in growth-stage environments, understands enterprise healthcare buyers, and enjoys building talent and process across the sales and account management lifecycle.
Key Responsibilities
Account Leadership
- Lead, coach, and support a team of Strategic Relationship Executives (SREs) responsible for the growth and retention of existing accounts.
- Set the vision for commercial account strategy, including revenue forecasting, risk mitigation, and expansion planning.
- Serve as a point of escalation for complex client needs and high-impact opportunities.
- Partner cross-functionally with Client Success, Product Innovation, and Marketing to drive value realization and account penetration.
Operational & Strategic Oversight
- Forecast revenue and top-of-funnel performance with precision and accountability.
- Implement scalable processes for account planning, pipeline development, and lead handoffs.
- Build strong internal alignment between new business and existing client functions.
- Lead with a coaching mindset, developing high-performing sellers and early-career talent across both teams.
Qualifications
- 5+ years of experience in SaaS sales or account management, including 3+ years of people leadership.
- Experience managing both post-sale client relationships and pipeline generation teams strongly preferred.
- Proven success leading cross-functional revenue teams in a high-growth or startup environment.
- Expertise in healthcare markets and enterprise buying cycles is a strong advantage.
- Proficiency in CRM systems and sales engagement tools (HubSpot, Salesloft, LinkedIn Sales Navigator)
- Strong communication, coaching, and problem-solving skills
Why You’ll Thrive Here
- You’ll have full ownership of a dual-function team that sits at the core of our revenue engine.
- You'll work cross-functionally with innovative teams and be a key voice in shaping go-to-market strategy.
- You’ll join a mission-driven company transforming how healthcare organizations listen to their customers.
- We move fast, support bold ideas, and lead with authenticity, courage, and fun—every single day.