Manager, Revenue Operations

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

The Manager, Revenue Operations leads a team of revenue operations professionals across all Procare offices and supports every Procare brand. You will develop and analyze the sales process, manage workflow, build the customer pipeline, lead ad-hoc projects, and analyze sales data to improve sales team productivity and maximize the potential of all Procare products.

You will also bring a modern, AI-forward approach to the function, identifying where AI tools, LLMs, and agents can automate manual work and improve decision-making, and providing data-driven recommendations that help drive the business forward.

What you’ll do

People Leadership

• Manage, coach, and develop Revenue Operations team members, including hiring, onboarding, goal setting, and performance reviews
• Prioritize and balance team workload across competing requests from multiple brands and departments
• Lead a team distributed across multiple offices, maintaining clear communication, accountability, and a strong team culture
• Create and maintain Revenue Operations SOPs and train team members as needed

Revenue Operations & Analytics

• Build, refine, and monitor key business metrics, including pipeline, bookings, ARR, net retention, churn, and payment attach rate
• Assess historical performance, identify trends, and recommend ways to manage and grow the pipeline
• Collect and analyze sales data to assess operational efficiency and calculate commission payments
• Track monthly quotas and budgets in Salesforce and maintain sales territories
• Analyze, develop, and monitor revenue operations policies and procedures, ensuring alignment with sales strategy across the enterprise
• Support deal approvals, structuring, modeling, and customer proposals

AI & Automation

• Identify and implement opportunities to use AI tools and LLMs to automate manual Revenue Operations work, such as pipeline summaries, data cleanup, commission validation checks, and deal desk support
• Evaluate and pilot AI agents and automation within the sales tech stack (e.g., Salesforce AI features), partnering with the Salesforce Business Systems and Data Platform teams
• Establish guidelines for responsible AI use, including data privacy, accuracy checks, and human review of outputs
• Coach the team to build AI-assisted workflows into daily work and SOPs

Cross-Functional Partnership

• Partner with leaders in Finance, Marketing, and the Growth teams to gather data and insights for improvements, refinements, and ad-hoc projects
• Coordinate with all departments and brands to ensure operational consistency across the Procare family of products
• Advocate for operations issues across departments and help facilitate resolution
• Maintain knowledge of market and competitive intelligence

Systems & Data

• Collaborate with the Salesforce Business Systems team to test, optimize, and administer the sales tech stack
• Work with internal stakeholders and the Data Platform team to define and document data definitions

Ownership & Execution

• Bring a project management mindset: take ownership and help drive work to completion
• Self-start cleanup projects, audits, and process improvements
• A service-minded, high EQ, low ego, collaborative approach to supporting the organization

Our ideal candidate will have

• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)
• Experience with Salesforce and Salesforce reporting
• Experience leading, mentoring, or managing team members, formally or as a team lead
• Hands-on experience using AI tools (e.g., LLM assistants) to analyze data, draft documentation, or automate recurring tasks
• Independent, analytical thinker with strong organization skills and attention to detail
• Ability to manage multiple projects simultaneously and lead change across brands and teams
• Excellent written and verbal communication; able to collaborate across teams and influence without direct authority
• Bachelor's degree in Finance, Economics, or a related field
• 5+ years’ of experience in Sales, Finance, Operations, or Marketing Analysis (or equivalent combination of work experience and education), including people management
• Experience with SaaS metrics (ARR, net retention, churn) and recurring-revenue or payments businesses
• Experience designing or deploying AI agents or workflow automation in a sales or revenue environment, with familiarity in prompt design and evaluating AI output quality
• Salesforce certification a plus

Physical Requirements

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$94,300 - $104,200/year DOE

Location

This position is based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.