About the role
When childhood friends Holly and Shawn stepped away from their corporate careers and started Rook Coffee in 2010, they wanted to make people feel special. Since the beginning, in a 300-square-foot shack, Rook has focused on offering specialty coffees that inspire genuine, human connections.
Rook Coffee is currently seeking energetic and hard-working individuals to continue to make those connections. If you’re nice, likable, approachable, a team player, proactive, patient, sociable, positive, reliable, and honest, we’d love to hear from you.
Pay Range: $22-$26/hr including tips.
Our Store Manager in Training (MIT) assists the store manager with running the daily operations of the store while learning how to independently operate a Rook Coffee location.
We are proud of offer the following team member benefits
- Health, vision and dental insurance
- 401(k)
- Paid sick time
- Paid vacation time
- Employee discounts
- Free coffee while working
- Participation in store and companywide events!
Here's what you'll do
- Assist in creating and maintaining a welcoming and fair work environment for customers and team members.
- Participate in the recruitment, interviewing, hiring, onboarding, training, and retention of top talent.
- Partner with the store manager to ensure the ongoing training and development of the store team with the goal of continuous improvement and individual growth.
- Learn all store functions, including customer service, team leadership, inventory, cash management and vendor relationships.
- Maintain high standards for food and workplace safety.
- Work closely and communicating with the area managers as well as various store support partners.
- Drive customer service/customer engagement by training the team on Rook’s GRINDS service model.
- Learn how to make data-driven decisions around ordering supplies and coffee to ensure the freshest product is always available to our customers.
- Drive top-line revenue by focusing on customer retention, product availability and world-class execution.
- Work in tandem with the store manager to execute all company initiatives, including product launches and marketing directives.
Here's what you'll need
- Open availability including nights, weekends and holidays
- A genuine interest in becoming a store manager at Rook Coffee
- A willingness to travel to any Rook Coffee location
- A Positive mental attitude and outlook on life. A friendly and genuine personality is a must!
- Experience in a supervisory role in a food or retail establishment for a minimum of six months, with proven and consistent results.
- High school diploma or equivalent
- The ability to function as part of a cohesive team
- Strong interpersonal skills
- The ability to lift or move a minimum of 45 lbs
- The ability to remain calm and organized during peak, high-intensity business hours
- The ability to stand for an extended period of time
Rook Coffee Roasters provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rook Coffee Roasters complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Rook Coffee Roasters expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rook Coffee Roasters’ employees to perform their job duties may result in discipline up to and including discharge.