About the role
JOB SUMMARY
The Manager, Global Mobility Operations and Programs, ensures effective governance of global mobility processes through the assignee lifecycle, including coordinating across Talent and Culture, systems, and vendor platforms. This role manages payroll and transfer operations, oversees the assignee tax lifecycle, coordinates communications for assignees and external stakeholders, and maintains and improves mobility programs and policies.
MAJOR RESPONSIBILITIES
- Own global mobility processes, controls, service standards, and operating procedures across mobility vendors and internal UDX stakeholders, including Talent and Culture, Finance, Payroll, and business leadership.
- Establish roles, handoffs, escalation paths, documentation requirements, and service expectations; monitor performance and recurring issues; and lead corrective actions to promote consistent service delivery, clear accountability, data integrity, and timely resolution.
- Manage the assignee lifecycle for both the relocation and international administrative changes.
- Manage global and domestic mobility policies and program guidelines to support market competitiveness and compliance with legal, tax, and local employment requirements. Regularly review policy utilization, exceptions, assignee feedback, service data, and external market practices to identify gaps and improvement opportunities.
- Partners with Legal, Tax, Payroll, Finance, Talent and Culture, business leaders, and mobility vendors to assess impacts, develop recommendations, secure required approvals, implement changes, and educate stakeholders on updated requirements and processes.
- Manage the end-to-end mobility tax lifecycle, including initiation, authorization, provider coordination, compliance milestones, reconciliations, and assignment closeout.
- Coordinate with assignees, mobility tax providers, Payroll, Finance, and Talent and Culture to maintain accurate assignment data, monitor deadlines and deliverables, resolve discrepancies, document approvals and exceptions, and ensure timely completion of tax-related activities.
- Develop and manage clear, timely communications for assignees and stakeholders throughout the mobility lifecycle, including program guidance, process updates, key milestones, required actions, and changes to policies or procedures.
- Coordinate content with internal subject-matter experts and external providers, maintain approved templates and distribution channels, tailor messages for the intended audience, and use questions and feedback to improve future communications.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
This position will be expected to effectively handle a large volume of non-routine, complex tasks in which general policies need to be applied to frequently changing situations. It may have strong influence on decisions of a major nature in regards to the global assignments utilized by the company. It will also require a high degree of tact & diplomacy to obtain favorable outcomes or maintain good will amongst assignees, other UPR departments and/or third party service providers.
- Strong client service, people management, and written and verbal communication skills, with the ability to build effective relationships across assignees, business leaders, internal partners, and external providers.
- Ability to organize and analyze data, including presentation materials and communications pieces
- Solid base knowledge of compensation, benefits, international payroll, mobility and service models
- Solid base knowledge of tax compliance
- Strong financial acumen and analytical skills
- Solid research and problem-solving skills
- Experience in vendor management
- Results-oriented, pragmatic ability to make the complex understandable
- Multi-lingual skills related to UPR business is preferred
- Ability to travel occasionally
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION
- Bachelor’s degree is required in Human Resources, Business Administration or a related field.
- Global Remuneration or Mobility Certification is preferred.
EXPERIENCE
- 5+ years of relevant Human Resources, Global Mobility or related field experience
- Previous experience in international human resources and/or international payroll issues strongly preferred
- Previous relocation management company and vendor management strongly preferred
- Project management and communication experience preferred
- ; or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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