About the role
Role Title: London - Assistant Manager
About Madhappy
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces to explore personal expression as a means to an improved state of mind. Its own flagship stores, with locations in West Hollywood, New York, Tokyo, Malibu, and Seoul, are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
The Opportunity
Madhappy is seeking a full-time Assistant Manager to help lead our first London flagship and its in-store cafe, Pantry by Madhappy. This role reports directly to our London General Manager.
Our Retail Team is at the center of the Madhappy experience. Through meaningful customer interactions, thoughtful product knowledge, and attention to the in-store environment, our associates bring the brand to life every day.
The Role
In this role, you’ll partner with the General Manager to run the London store day to day. You’ll lead the team on the floor, keep operations running smoothly, and create an exceptional customer experience across the store and Pantry. You must be based in or willing to move to London to be considered for this position.
As the Assistant Manager, you will:
- Support the General Manager in hitting the store’s sales and KPI targets, and lead the store when they are away.
- Help open our first London flagship with the General Manager and HQ teams, from hiring and training through launch.
- Lead the store team on the floor each day, setting priorities and keeping service standards high.
- Coach and develop associates on sales techniques, customer service, and product knowledge.
- Help hire, onboard, and train new team members who are aligned with Madhappy’s values and mission.
- Manage staff schedules and hours to match store traffic and budget.
- Oversee daily store operations, including opening and closing, cash handling, and loss prevention.
- Support the day-to-day running of Pantry by Madhappy alongside the Pantry Cafe Manager, keeping food and beverage, cleanliness, and service standards high.
- Drive the store’s clienteling program to build strong relationships and increase repeat customer visits.
- Handle customer needs quickly and professionally, leading by example on the floor.
- Manage inventory processes, including deliveries, stock counts, replenishment, and transfers.
- Keep merchandise displays and store presentation in line with visual and marketing guidelines.
- Share what customers ask for and what sells with the General Manager and HQ teams.
The Qualifications
- 4+ years of retail experience, including 2+ years in a supervisory or assistant management role.
- Experience in a high-volume flagship or a premium fashion, streetwear, or lifestyle store.
- Experience in a Coffee or Food & Beverage environment is a plus.
- Proven track record of hitting sales goals and leading a team on the floor.
- Hands-on experience with scheduling, inventory, and store operations.
- Strong clienteling and customer service skills.
- Right to work in the UK.
- Passion for Madhappy’s mission and values, with a strong alignment with mental health advocacy.
- Flexible availability, including weekends and holidays.
The Compensation
- Competitive salary and bonus
The Benefits
- Competitive benefits package