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Wilson Elser - Business & Legal Professionals

Litigation Support Analyst II

New York, United States

Location
New York, United States
Work
Not stated
Employment
Not stated
Level
Mid level
Function
Customer success & support
Pay
$70K – $85K a year
Posted
3 months ago

Pay and the market here

The top of this role’s range, $85K a year, is 37% below the median of $135K for mid level customer success jobs in New York (middle half $105K – $160K, 154 jobs that state pay).

755 customer success jobs open in New York: 14% remote, 251 posted in the last 30 days.

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About the role

At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Litigation Support Analyst II position in our New York office.

The Position

The Litigation Support Analyst II position requires a committed self-starter who is able to perform under critical deadlines, be collaborative, and forward-thinking. Must be highly motivated and willing to learn new concepts and work independently.

Key Responsibilities

  • Design, create, maintain and troubleshoot litigation support databases in various litigation support software; such as Logikcull, Relativity, Ipro for Desktop, and Reveal.
  • Attend vendor webinars at the direction of the Litigation Support Dept. Supervisor’s request to learn about upcoming technologies in order to be informed of same for incoming case team requests.
  • Work with clients, in-house counsel and other IT managers, to design e-discovery strategies and collect data.
  • Design and implement new internal policies and procedures for litigation support, including drafting indexes for social media collections, deposition video editing, etc.
  • Perform hardware and software installations as needed, assist case teams with operation of proprietary video player software included with surveillance videos.
  • Assist in the development and implementation of eDiscovery protocols and best practices.
  • Experienced or certified in various e-discovery protocols and the ability to explain these to members of the firm, such as: analysis of metadata, client collection of their own data vs. a third party vendor collection, and formatting options for outgoing productions to opposing counsel and other parties.
  • Leadership, training, and support for new co-workers and other members of the firm; including above-mentioned skills and preparation of iManageShare, Box, or Dropbox links for transmittal of data into/out of the firm’s database, as requested by case teams.

Qualifications

  • Strategic and tactical analytic skills that are meticulous and thorough
  • Highly proficient in navigating social media
  • Proficient in editing media files
  • Curiosity and passion for data, technology, and problem solving
  • Excellent verbal & written communication skills, and the ability to interact with people within the firm, outside counsel, and clients
  • Minimum 3 years of relevant hands-on experience in working in an office environment.
  • Microsoft Office Suite proficiency: Outlook, Excel, Word, PowerPoint
  • Collaboration with internal teams and external vendors to get projects, upgrades, and support services completed in a timely fashion
  • Past law firm experience a big plus

Education

  • Bachelor’s Degree or equivalent work experience required
  • eDiscovery-related certifications a big plus (ACEDs, etc.)

Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally.

A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Salary Range:

$70,000—$85,000 USD

Why Should You Apply?

  • Benefits: Outstanding benefits package, including 401k match and generous PTO plan
  • Career Growth: Ample opportunities for professional development and advancement
  • Employee Perks: Access to corporate discount plans and other benefits

Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.

Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.

Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.

California Residents may review our CCPA notice for applicants and employees here.

Wilson Elser participates in the federal E-Verify program. With respect to all new hires, we provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.

Please review the official posters for detailed information regarding your rights and protections

  • Download the E-Verify Participation Poster (English & Spanish)
  • Download the Right to Work Poster (English & Spanish)

Source

Posted by Wilson Elser - Business & Legal Professionals on their own hiring page, job-boards.greenhouse.io. OptiTalent shows it as published, read 07 Nov 2026 11:09 UTC; the original is the reference.

View the original ad ↗

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