About the role
In short
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team.
On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Tokyo Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
Your Mission
- Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
- Lead and provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
- Responsible for one area in store (ex; Back of house, Product, Team Experience, Community) and implementing strategy, follow up on execution and drive team involvement for success of this pillar
- Foundational cash handling expectations and standardized operating procedures – example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc. Opening and closing store procedures and ensuring loss and prevention standards are followed
- Maintain in-depth knowledge of technical product information and stay up to date with On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
- Teach and train the team to ensure excellent standard of all technical product knowledge
- Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor
- Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy
- Lead and maintain exceptional stock room strategy and inventory management standards
Your Story
- 3+ year of experience within a retail work environment; +1 year in supervisory role
- A background in the Running, Fashion or Sports Industry is preferred but not a must
- Strong communication, hospitality and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards
BoH
Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is appreciated
Ability to maintain outstanding stock room conditions and inventory management standards
About the Team
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.