Lead CRM Software Developer (Software Developer IV) - San Francisco Bay Region Network

Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $8,231.00 per month to $10,647.00 per month (Step 1 - Step 14).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Software Developer IV

About Cal State East Bay

This position will have a designated home campus within Cal State East Bay.

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on October 10, 2026.

Reporting to and with minimal supervision from the Senior Director of ERP Applications and Business Intelligence, the Lead CRM Software Developer provides technical leadership for the development, deployment, and optimization of customer relationship management (CRM) applications across California State University East Bay (CSUEB), San Francisco State University (SFSU), Sonoma State University (SSU), and their auxiliaries.

The position leads a team of developers and application administrators, oversees all project phases from requirements to deployment, ensures code quality and compliance, and supports integration with other enterprise systems. The lead collaborates with campus partners and stakeholders to maximize CRM strategic value.

Responsibilities

CRM Development Leadership

• Provides technical leadership and champions continuous improvement and modernization of CRM platforms across the Network universities.
• Coordinates cross-functional development efforts to support the successful completion of complex and high-impact CRM features and initiatives.
• Leads the CRM software development team in designing, developing, maintaining, and scaling complex CRM applications and solutions.
• Leads production support, including incident triage, root cause analysis, escalation coordination, technical troubleshooting, and post-incident remediation to ensure system stability and service continuity.
• Evaluates complex technical requirements and provides expert technical guidance and recommendations regarding application design, priority features, integrations, development approaches, and technical enhancements.
• Leads and oversees code reviews, testing, and implementation of new releases and ensures development activities are consistent with applicable technical standards, guidelines, and best practices.

Stakeholder Engagement and Support

• Consults with business analysts, product owners, technical teams, and other stakeholders to analyze requirements and recommend appropriate technical solutions.
• Provides expert technical guidance and support for complex system integration and data migration efforts.

Compliance and Documentation

• Applies and interprets applicable data quality standards, IT controls, technical guidelines, and development standards and recommends new procedures, protocols, and standards as appropriate.
• Maintains appropriate technical documentation of development activities, system changes, and release information.

Minimum Qualifications

• Equivalent to a bachelor’s degree in a related field and five years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
• Expert knowledge and understanding of software development methodologies and best practices including software and programming languages.
• Expert knowledge and skill in applying and interpreting applicable standards, guidelines and, as appropriate, recommend new procedures, protocols, and standards.
• Expert analytical and organizational skills to organize, prioritize, and coordinate the successful completion of large, complex, and strategic software development, and/or system integration or migration projects.
• Expert communication and interpersonal skills to effectively communicate complex technical systems and procedures and persuade stakeholders and management regarding design and development options.

Preferred Skills and Knowledge

• Experience working in higher education, multi-campus systems, or similarly complex public sector organizations.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.