About the role
The Role...
The Lead Club Receptionist will supervise the Club reception team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. As the first point of contact, they will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times.
This role requires outstanding communication skills, a keen eye for detail, and the ability to lead by example in a fast-paced, luxury environment.
At Soho House, Club Reception is central to the member journey. They deliver a considered welcome, recognize regular members, support guests with confidence and help keep the front-of-house experience calm, personal and efficient throughout the day.
As a Lead Club Receptionist, you will be expected to know the House, its amenities, the local neighborhood and the needs of our members, helping to create the familiar ‘home away from home’ feeling from the moment they arrive.
- Main Duties
- Supervise and support the reception team in delivering consistent, high-quality service
- Manage daily Club Reception operations including member check-ins, guest queries, reservations and administrative duties
- Ensure the reception area remains immaculate, well-stocked, and always welcoming, and team grooming, conduct, and service standards are always upheld
- Lead by example in handling member and guest interactions with discretion, warmth, and professionalism
- Oversee shift schedules, task delegation, and team communication to maintain full coverage and efficiency
- Act as the main point of contact for escalated queries, complaints, or service recovery situations
- Maintain close communication with all departments to ensure smooth coordination of guest needs and experiences
- Train and onboard new reception team members, and conduct regular refresher sessions
- Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance
- Prepare daily reports and handovers for management, identifying any service or operational issues
- Build relationships with members and guests and communicate feedback to management.
- Performs other duties as required to support the running of the house.
- Maintain a strong member-facing presence at the desk, supporting all departments and speaking with members in person whenever needed.
- Where needed, take the initiative to provide service support to ensure a great member experience
- Greet, welcome and usher Cecconi’s guests
- Assist with events check-in (large scale parties, screenings, ticketed events) and ensure our members always come first, minimize tensions or issues.
- Work with Membership and Member Relations teams to support their initiatives.
Required Skills/Qualifications
A successful Club Reception Lead for Soho House will ideally have up to 2 years experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- 2–4 years in a receptionist or front-of-house role within a premium hospitality environment
- Previous supervisory or leadership experience preferred
- Excellent communication and interpersonal skills
- High level of discretion and professionalism.
- Calm, professional, and highly organized under pressure
- Fluent in English (additional languages a plus)
- Strong administrative skills and knowledge of booking systems and Microsoft Office suite
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
- Work indoors and outdoors
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.