About the role
About the job
The Laundry Manager is responsible for the overall management and operation of the hotel’s laundry services, including guest laundry, linen processing, and uniform care. This role ensures the highest standards of cleanliness, quality, and efficiency in all laundry operations, in line with Mandarin Oriental’s legendary service standards.
In a pre-opening environment, the Laundry Manager is instrumental in establishing systems, workflows, and quality standards while building a high-performing team to ensure seamless operations from opening day.
As Laundry Manager, you will be responsible for the following duties
Pre-Opening & Setup
- Lead the setup and commissioning of the laundry facility, whether in-house or outsourced
- Assist in planning layout, workflow, and equipment placement for optimal efficiency
- Support procurement and installation of laundry machinery, systems, and chemicals
- Develop and implement Standard Operating Procedures (SOPs) for all laundry processes
- Establish linen flow processes (soiled collection, washing, finishing, distribution)
Laundry Operations Management
- Oversee daily laundry operations, including washing, drying, pressing, folding, and distribution
- Ensure proper handling of guest laundry, staff uniforms, and hotel linens
- Maintain high standards of hygiene, cleanliness, and fabric care
- Ensure timely delivery of clean linen and uniforms to all departments
- Monitor productivity, turnaround times, and workflow efficiency
Linen & Uniform Management
- Establish and manage linen and uniform inventory systems
- Ensure proper sorting, tracking, and rotation of linen to extend lifecycle
- Monitor linen losses, damages, and replacement requirements
- Ensure proper care and maintenance of staff uniforms
Guest Laundry Services
- Ensure high-quality and timely guest laundry, dry cleaning, and pressing services
- Monitor guest satisfaction and ensure service recovery for any issues
- Ensure accuracy in billing and handling of guest items
- Maintain confidentiality and proper handling of guest garments
Team Leadership & Development
- Recruit, train, and supervise laundry colleagues
- Establish staffing schedules based on occupancy and operational demands
- Provide ongoing training in laundry techniques, equipment use, and safety
- Foster a culture of teamwork, accountability, and service excellence
Financial Management & Cost Control
- Prepare and manage the laundry budget, including labor, utilities, and chemicals
- Monitor revenue and control expenses such as water, electricity, detergents, and maintenance
- Optimize resource usage while maintaining quality standards
- Track and manage linen replacement costs and lifecycle efficiency
Equipment & Maintenance
- Ensure all laundry machines and equipment are maintained and functioning efficiently
- Coordinate with Engineering for preventive maintenance and repairs
- Monitor equipment performance and recommend upgrades or replacements
- Ensure proper usage and care of all laundry equipment
Quality Assurance & Compliance
- Maintain strict quality control for washing, finishing, and presentation of linen and garments
- Ensure compliance with Mandarin Oriental standards and audit requirements
- Conduct regular inspections and performance checks
- Maintain proper documentation, records, and reporting
Safety, Hygiene & Sustainability
- Ensure compliance with health, safety, and hygiene standards
- Monitor proper handling and storage of chemicals and detergents
- Promote environmentally sustainable practices (water conservation, energy efficiency)
- Ensure safe working conditions for all team members
Coordination & Communication
- Coordinate closely with Housekeeping, Front Office, and F&B for linen requirements
- Ensure timely supply of clean linen to guest rooms, outlets, and events
- Communicate effectively regarding linen shortages, delays, or issues
- Work with Purchasing and suppliers for laundry-related needs
As Laundry Manager, we expect from you
- Minimum of 5–7 years’ experience in laundry operations within a luxury hotel environment
- Previous managerial or supervisory experience required
- Pre-opening experience is highly preferred
- Strong knowledge of laundry operations, equipment, and fabric care
- Excellent organizational and leadership skills
- Good communication and interpersonal abilities
- Strong leadership and team management
- Attention to detail and quality standards
- Operational efficiency and workflow optimization
- Financial awareness and cost control mindset
- Problem-solving and decision-making
- Commitment to sustainability and safety
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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