Kitchen Manager, DashMart - [Charlotte, NC]

About the Team

We're looking for someone to help scale DoorDash's next billion dollar business, DashMart, by growing our in-house food program, DashMart Kitchens. The DashMart Kitchens team is focused on building a new type of restaurant platform within DashMart, offering a broad selection of prepared foods and well-known restaurant staples to our customers' doorsteps.

About the Role

As the Kitchen Manager for DashMart Kitchens (DMK), you’ll lead the daily operations of a DoorDash-owned kitchen located within a DashMart fulfillment center. You’ll oversee a team of operations associates and shift leads to ensure every meal is prepared safely, efficiently, and to the highest quality standards.

You’ll combine hands-on culinary leadership with operational excellence — managing staffing, scheduling, and kitchen performance while ensuring food safety, order accuracy, and team success. You’ll work closely with your Site Manager to lead multiple food concepts, improve processes, and create a great place to work. This role requires strict adherence to food safety, inventory controls, and safety protocols due to routine access to food, supplies, equipment, and operational systems.

You’re excited about this opportunity because you...

• Thrive on iteration and have experience leading teams through changes
• Are excited about coaching, managing, and leading teams in fast-paced environments
• Enjoy building systems and processes and seeing ideas come to life
• Are eager to learn how different parts of a complex operation connect
• Are obsessed with preparing consistent, high-quality food for customers
• Want to grow in delivery-only kitchen operations

You’ll Make an Impact By...

• Leading: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Kitchen Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. Because this position supervises staff and is responsible for maintaining a safe, inclusive, and respectful workplace, strong adherence to professional conduct, clear communication, and employee safety standards is required. You’ll serve as a leading change agent for your DMK, helping your team to navigate new food concepts and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners.
• Operating and Building Systems: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results for your kitchen. To achieve your performance targets, you’ll drive success by building, implementing, and improving systems for effective scheduling, ensuring par levels are met, executing recipes accurately, and deploying best practices.Because this role oversees high-risk kitchen equipment and fast-paced food production, maintaining sound judgment and unimpaired performance is essential to ensure a safe work environment. You’ll engage cross-functional partners within DoorDash as needed for support.
• Strategizing: You will analyze performance metrics, identify root causes of issues like prep gaps or order quality, and implement solutions that drive efficiency and adoption. You will refine processes, and partner with your Site Manager and cross-functional teams to execute new initiatives and continuously improve how the kitchen operates.
• Delighting: You care deeply about delivering great food and a great customer experience. You will coach your team to maintain recipe accuracy, food safety, and storefront availability, knowing that consistency is key in a multi-concept kitchen. You will collaborate with central teams so your site has the tools, training, and support needed to achieve excellent quality outcomes.

We’re excited about you because…

• You have 3+ years of experience in a medium/high-volume fast-casual or full-service restaurant environment.
• You have 2+ years of experience leading teams, including hiring, scheduling, coaching, and performance management.
• You hold (or are willing to get) a ServeSafe Manager certification and set high standards for food safety and cleanliness.
• You’re a hands-on leader who motivates teams of 5+ employees to perform and grow.
• You take ownership and thrive in fast-changing, startup-style environments where no task is too big or small.
• You’re a creative problem solver who challenges “how it’s always been done” and finds better ways forward.
• You’re analytical, data-driven, and comfortable using Excel or Google Sheets to make decisions.
• As the leader of the site, you will need to ensure your team and the site is fully supported, which will include regularly scheduled late-night and weekend hours.
• You’re comfortable flexing between kitchen and fulfillment operations, and you understand how culinary execution and order flow connect to overall site metrics like accuracy, quality, and efficiency.
• You have (or can quickly learn) a working knowledge of inventory management systems (IMS), product flow, and fulfillment best practices within a multi-operation site.

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.