About the role
Hill House Home is seeking an Keyholder to assist in leading the retail team in our store. In this role, you will coach and develop a team of associates to provide a best-in-class shopping experience for our customers. The Keyholder will also be responsible for supporting the store’s daily operations including inventory management and reporting. This is a full-time position with a retail schedule that includes weekends and holidays.
Responsibilities
- Must promote an engaging and positive work environment that fosters open communication, encourages teamwork and inspires others
- Ensure sales associates are providing best-in-class customer service to every person, every time in order to drive sales and exceed customer expectations
- Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with HHH policies
- Assist in ensuring visual merchandising standards are executed and maintained to the company brand standards
- Resolve customer service related issues using good business judgment and elevating as needed to Assistant Store Manager and/or Store Manager
- Assist in maintaining daily operations of opening and closing the store
- Assist in maintaining stockroom organization & process incoming/outgoing shipments
- Assist Store Manager & Assistant Store Manager in all retail store operations
- Assume all managerial operational functions if business needs outweigh specific job functions
About You
- Retail management experience or service industry management experience background
- Passion for people development and customer experiences
- Self-motivated with exceptional communication and motivational attitude
- High degree of flexibility and initiative
- Embraces a culture of learning and advocacy
- Has lived experiences with people from different backgrounds and diverse teams
Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories.
Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to hello@hillhousehome.com.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information, please review the E-Verify Participation and Right to Work notices provided with the application materials.