About the role

The Role

We are looking for a passionate and self-motivated professional to join our Partner Relations team. This is a great opportunity to be part of a fast-paced and dynamic environment with learning and growing opportunities.

The main responsibilities of the position include

Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximize lifetime value
Act as the main contact for Partners, fostering strong relationships through personalized support
Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services
Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
Communicate ideas and suggestions for platform improvements to the Business Development teams
Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
Undertake any other relevant task as assigned

Main requirements

Degree in any business-related field
Client handling experience in the financial services sector will be considered an advantage
Fluent Kazakh and Russian speaker with excellent oral and written skills in English
Reliable, with integrity of character
Outstanding communication and interpersonal skills
Dynamic, innovative and target oriented
Strong computer literacy
Valid work permit required

Benefit from

Attractive remuneration package plus performance related reward
Intellectually stimulating work environment
Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Speak Your Strength – Language Proficiency Check
Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality!

By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.

More at XM

Learning & Development Officer

4 days ago

XM · Nicosia, Cyprus +1

HybridFull-timeMid levelPeople & HR

Are you ready to turn potential into performance?

Kazakh-Speaking Lead Client Relations Manager

7 days ago

XM · Kazakhstan +1

HybridFull-timeLead / staffEngineering

We are looking for a driven and strategic Lead Client Relations Manager to strengthen client loyalty and enhance client engagement across the Group. The role focuses on client portfolio management, retention strategies, and team leadership, ensuring high service standards and…

Technical Engagement Specialist

8 days ago

XM · Limassol, Cyprus +3

HybridFull-timeMid levelEngineering

We are looking for a Technical Engagement Executive to act as the main link between technical teams and business stakeholders, ensuring technical projects are well planned, delivered on time, and aligned with business needs.

Urdu - Speaking Partner Relations Manager

11 days ago

XM · Dubai, United Arab Emirates

On-siteFull-timeEngineering

We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners. This role involves strategising to grow and leverage partnerships that enhance the company’s product offerings and market presence.

Kazakh-Speaking Partner Relations Manager