About the role
You’ll be the voice of FTMO where traders actually talk to us: comments, replies and conversations on social. Half your time goes to community management, and the other half to helping create and publish social content with a small, friendly team. If you like talking with people, noticing what a community cares about, and turning that into better content, this is a great place to grow.
What will be your agenda?
- Community management (about 50%): Reply to trader comments and questions across our social channels, keeping the FTMO tone of voice. Monitor sentiment and spot recurring questions, complaints and ideas. Escalate sensitive topics (account decisions, rules, complaints) to the right team instead of improvising.
- Content support (about 40%): Help prepare, adapt and schedule posts and short scripts for Instagram, LinkedIn, YouTube, X and Facebook, working from the content plan set by the Social lead. Help with Reddit and Discord presence as it develops.
- Reporting and trends (about 10%): Track engagement and sentiment, flag viral moments and market-related trends, and share what you learn with the team.
- Collaboration: Daily work with the Social lead, Content, Creative and Support/Ops. Tools include Asana, Meta Business Suite, HubSpot, Figma, Gemini, YouTube Studio and our social management tools. Channels include Facebook, X, Instagram and more.
What do we expect from you?
- 1–2 years of experience in social media or community management (internships and junior roles count).
- Fluent English.
- Excellent written communication, with good judgement and a calm tone when conversations get heated.
- Interest in trading and financial markets (you’ll learn the product on the job).
- Organised, proactive, and comfortable asking before you reply on sensitive topics.
Why join the FTMO team?
- We are a Czech fintech that, since 2015, has grown from an idea into a global project. 🚀
- 300+ amazing teammates. We’re a great team who learn from each other every day.🤜🤛
- How do we work? We focus on meaningful work and open communication, while only adopting processes that make our lives easier.
- Prague, Národní třída. Enjoy our modern offices at the Quadrio shopping center, offering beautiful views and excellent accessibility.
- What if I don’t trade? No worries. We’ll show you what our product is all about and introduce you to the basics of trading.
- Free fruit, snacks, and coffee are always within reach in the office.
- How do we promote strong relationships and well-being? Company cottage, team building events, and running club.
- Flexible hybrid model. We prefer collaborating in person to keep the team spirit high, but we offer the flexibility you need to stay balanced.
*The benefits mentioned above apply to FTMO on-site employees in our Prague office.