About the role
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
- Workable technical problem-solving skills
- Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues
- Ability to describe issues concisely based on client feedback
- Experience in customer service
- Team player able to pass issues onto appropriate parties, or escalate when necessary
- Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments
- Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation
- Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary
Qualifications & Skills
- Bachelor’s Degree
- 2+ years of experience
- Experience within the video game industry
- Ability to problem solve
- Prior integration experience
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- General Integration knowledge
- Must be able to immediately handle a significant workload and effectively prioritize projects with high degree of autonomy
- Effective time management skills and excellent attention to detail
- Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
- Need to understand specific client needs and problem solve appropriately
Nice to Have
- Multilingual proficiency
- Experience with web or game programming (Unreal, Unity), or higher education in computer science
Equal Employment Opportunity Statement
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration
For the Junior/Integration Manager, we will conduct a background check that may include the following:
- Criminal history check
- Employment verification
- Education verification
Relevance to Job Responsibilities
The background check is relevant to this position because of the following role responsibilities:
- Working with vulnerable populations
- Accessing confidential company data
- Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.