About the role
About the Opportunity
Discova is looking for a Reservation Executive to join the team in Hanoi, Vietnam as a Reservations team member. The Reservations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Reservations Executive will partner with the Reservations Team Leader to execute the operational standards and requirements that will drive customer satisfaction and productivity.
This will involve delivering best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for fulfilling the booking logistics, handling operational issues, and continually providing feedback to management on risks and possible improvements to our operations.
Key Responsibilities
- Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations.
- Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the reservations system in an accurate and timely manner.
- Handling and making reservations of accommodation, air tickets, train tickets, suppliers, restaurants, transport, and all services included in packages (except tour guides).
- Ensure accuracy and timeliness of monthly invoices to overseas agents and payment collection in due time.
- Ensure all details of itineraries are entered into the system correctly and reconfirm every aspect of the booking before passing on documents to Agents and information to the Sales team.
- Ensure 24/7 support on the ground for clients’ complaints and incidents.
- Ensure you maintain up to date with product knowledge and understand Discova’s offerings while engaging with upskilling opportunities.
About you
- Degree in Tourism and Hospitality is an advantage.
- Fluent in local and intermediate to advanced level of written and spoken English.
- Well-developed problem-solving skills
- Customer-centric with a commitment to high standards of service delivery
- High attention to detail & strong time/priority management skills.
- Able to work independently or in a team environment.
- Flexible mindset when working – juggling responsibilities efficiently when needed
- Willing to travel on business when required.
- Proficient with Microsoft Office applications.
What You Will Enjoy
🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
💚 Sustainability: We're committed to protecting the environment essential to tourism's future
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
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