IT Support Analyst

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role

As the largest provider of PHP/IOP programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-growing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care.

Launching in early 2027, our location in Falls Church, Virginia, will be home to top local talent in behavioral health care. This interdisciplinary team of trailblazers will build our adolescent and adult programs from the ground up alongside the leadership of well-established clinicians and doctors working in PHP/IOP behavioral health care for the past decade.

The IT Analyst II provides user support to resolve issues with computer programs, hardware, and systems. In this role, support analysts may focus on a specific aspect of the IT department, such as Network Administration. i.e. Azure AD, Exchange, GPOS, etc, or they may provide general technical support to end users. In any case, the support analyst examines issues with IT software, and equipment and develops and deploys solutions to keep computers working, and builds computers for new hires.

Please note that this role is set to start in mid January and will consist of 5 weeks of training prior to launching for patients, and will be 100% onsite at our Falls Church location.

What You'll Do

• Day to day break fixes of all Compass equipment, including hardware and software.
• Hardware maintenance which includes printers, computers, monitors, phones, servers, etc.
• Software maintenance which includes MS Office suite, Symantec virus protection, Outlook, etc.
• Data room – Maintain data rooms for both locations.
• Licenses – Ensure all software licenses are current; Windows, Adobe, Outlook, VPN, etc.
• Account creation – New hires: AD, Outlook Suite Products, VPN and Phone Admin/Voicemail.
• Incident tracking – Maintain current records through FreshService ticketing system.
• IT equipment moves – Relocations, build-outs, moves between locations, etc.
• Equipment ordering – For new hires or when requested by staff (requires approval).
• Maintain inventory – Spare PCs, phones, printers, etc. Dispose of all retired equipment.
• Research new hardware and/or software that improves functionality.
• Point of contact for vendors: Wiring, printer maintenance, Chicago security system.
• Providing minor technical or operational training.
• Completing IT support logs and be available to work across teams on multiple technology/business projects.
• Provide training for junior staff/new hires within the technology group.
• On call for emergency issues or outages, and for proactive upgrades – nights and weekends.
• Flexible to work long hours including weekends as required and ability to travel on short notice for customer issues.

Who You Are:

• Have a Bachelor’s Degree in Information Technology or Computer science.
• If no Degree, 3-5 years of experience in an IT Support or Technology Support requirement
• Have a strong passion for technology and ability to work in an adaptive environment.
• Ability to provide high level of customer service and enjoy helping people resolve their IT questions
• Ability to Create and Implement Procedures
• Team collaboration – support analysts tend to work within larger teams of IT professionals to resolve user issues, so effective collaboration within the department is essential.
• Organizational Skills/Attention to Detail/Effective Time Management Skills
• Honesty, Strong Verbal Communication Skills/Positive Attitude/Friendliness/Kindness/Compassion
• Knowledge of operating systems, office software, enterprise software, and server systems.
• Knowledge of remote desktop support systems including TeamViewer, RDP, LogMeIn, etc.
• Familiarity with networking systems and protocols.
• Time management – support analysts typically handle multiple user issues at once, so they should be able to effectively manage their time, set priorities, and resolve problems in a timely manner.

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

Compensation

$26.44—$33.65 USD

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Benefits & Perks

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.

What’s Next?

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!