About the role
Position Title
IT Solution Center Service Desk (Student Position)
Location
Big Rapids, MI 49307
Department
54- Information Technology Services
Advertised Salary
$13.73- $13.99
Summary of Position
Do you have an interest in IT solutions? If so, this position may be your opportunity to gain further experience and knowledge in the IT field.
Position Requirements
*Good customer service
*General understanding of computer hardware/software
Essential Duties/Responsibilities
*Assist customers who are experiencing any procedural or operating difficulties with the use of university applications
*repairing/troubleshooting hardware
*Using call tracking software to create work orders
*Provide support for all IT products and services
*Update tickets with appropriate journal entries of activities
Number of Positions Available
1
Documents Needed to Apply
Resume/ Class Schedule
Job Close Date
December 10, 2026
EEO Statement
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.