IT Service Engineer

Make is the platform to manage all your automations and AI agents in one visual landscape – for teams driving business impact without relying on developers. Part of Celonis, a global leader in process intelligence recognized on the Forbes Cloud 100 for seven consecutive years, we're headquartered in Prague, Czechia, with hubs in Madrid, Munich, Raleigh, and Pristina, and teams across the UK, France, India, and the Netherlands, among other locations.

About the Role

As Make continues to evolve, we have an exciting opportunity for a pragmatic and “team player” IT Service Engineer to join us and take ownership of Make’s internal IT end to end. It’s a role where you will have great impact, autonomy, and visibility across the wider IT team, with many opportunities for learning and development. You’ll have the freedom to bring new ideas to life and take full ownership of the initiatives you drive. As Make builds its own standalone IT function, you will play a key role in shaping how IT works at Make and support all Make employees across the globe from our Prague office.

What You’ll Do

• Be the first point of contact for all Make employees
• Resolve, transfer, or escalate IT tickets raised by internal employees, from 1st-level requests to more complex escalations
• Set up devices for all Make employees, including troubleshooting existing devices and handling employee onboarding and offboarding
• Be responsible for maintaining complete inventory records of the company’s hardware assets and managing their entire life cycle
• Support collaboration tools such as Slack, O365, Google Workspace, Zoom/Teams
• Take care of AV systems and meeting room infrastructure
• Handle on-site IT tasks such as server patching, racking systems, and mounting hardware (e.g., access points)
• Drive IT projects end to end, from information gathering and stakeholder communication to execution
• Manage relationships with local IT vendors across Make’s locations
• Continuous optimization of the digital workplace at Make
• Help build and scale Make’s enterprise technologies and IT processes
• Define, follow, and ensure Make’s IT infrastructure standards
• Develop documentation/user/project guides for employees and administrators

What You Bring

• 2+ years of experience in IT support
• Knowledge and/or experience in a Windows environment (Windows 11) and Apple environment (Mac/iPhone)
• Proficiency in basic computer troubleshooting (Mac and Windows) and handling helpdesk queues
• Knowledge of Active Directory/Azure AD (security groups/admin accounts/user lifecycles)
• Experience configuring and implementing SSO, SCIM, and OIDC
• Basic knowledge of TCP/IP networks
• Microsoft O365 / Google Workspace knowledge
• Ability to document IT processes, changes, and guides
• Proficiency in English

Nice To Have

• Scripting and automation skills (PowerShell, Bash; Python is a plus)
• Deeper knowledge of Azure / Entra ID and administration of enterprise applications (Google Workspace, Slack, Atlassian, Miro)
• Experience with global IT support, including remote support
• Knowledge in the administration of Linux systems
• Knowledge in IT Project management
• ITIL experience
• Knowledge in the use of IT Ticketing systems such as Jira Service Management
• Familiarity with AWS and GitHub
• Basic knowledge of firewall systems and security systems

What we offer

• 📈 RSUs grant in a rapidly growing company raising its value every day
• 💸 Annual bonus
• 🌎 Multinational team with 42 nationalities creating the future of automation
• 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 learning days per year
• 🍎 Notebook/Macbook and 34’’ curved monitor
• 🏝 25 days of vacation, 4 sick days, Company day off 31.12.
• 🫶 10 care days to care for your loved ones
• 👨👩👧👦 Extra parental vacation (3-6 months)
• 👶 RSUs grant for a newborn child
• ☂️ Life insurance
• 🏋️ Benefit Plus Cafeteria (incl. MultiSport Card)
• 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• 🏡 Flexible working hours
• 🐕 Company therapy pets in Prague's office (dog-friendly office)
• 🖨 Company 3D printer
• 🥳 Team buildings, parties, and company events multiple times a year

If you see a match, let us know and apply now!

What we stand for

🤝 We roll together - We practice radical candor, challenge ideas openly, and use feedback to get better together.

🚀 Customer impact first - We get things done with craftsmanship, focus on outcomes, raise the bar, and create real customer impact.

⚽ Game on! - We take extreme ownership, move fast, and embrace change as opportunity.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind.

Accessibility and Candidate Notices