About the role
We are looking for an IT Engineer to join our internal IT team. This role involves delivering end-user support, administering core IT infrastructure, and governing our hardware assets. The ideal candidate will have a strong understanding of enterprise environments, a passion for emerging technologies, and fluent English communication skills.
Key Responsibilities
- Scope and resolve hardware, software, Windows OS, and basic network issues to provide first-level IT support for internal staff
- Operate and ensure the high availability and stability of IT infrastructure supporting internal systems
- Manage the IT hardware lifecycle, maintain inventory records, and coordinate periodic IT asset audits
- Develop, document, and implement standard operating procedures (SOPs), technical best practices, and troubleshooting solutions
- Provide knowledge transfer and technical training to internal departments
- Demonstrate strong technical competency, performance, and professional readiness
- Be eligible to participate in overseas projects (6–12 months)
Required Experience
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related technical field
- 1-3 years experience in enterprise IT infrastructure.
- Demonstrated understanding of security operations and enterprise change management processes
- Experience with cloud operations and modern infrastructure management (Windows Servers, Entra ID, M365, Virtualization, Backup, etc.)
- Preferred IT Industry certifications (Microsoft Certifications, Cisco, Amazon AWS, GCP, etc.)
- Good speaking and listening in English
Soft Skills
- Demonstrated experience learning new technologies
- Strong collaborative skills
- Proven customer service skills supporting internal staff or external customer in an enterprise environment
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