About the role
Harbor is seeking an Intapp Technical Team Lead to join our Legal Technology and Operations team, within Applications Management Services. The Intapp Technical Team Lead ensures successful client engagement and consistent client satisfaction by leading team members in both production issue resolution and continual improvement tasks. They will directly oversee a team of skilled individuals from a variety of technical and professional backgrounds and will also be involved in delivering technical support to our clients. Delivering an exceptional customer experience is central to success in this role.
This is a 100% remote position that can be from anywhere within the US, with the West coast being preferred.
Job Duties and Responsibilities
- Offers the client technical direction by applying industry experience and best practices.
- Direct involvement in the technical resolution of client tasks.
- Work with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service.
- Report to upper management on client issue status and progress.
- Client agreement budgeting tracking, resource allocation, change request management, resource scheduling and customer support.
- Presents Harbor’s capabilities and initiatives to a breadth of system stakeholders, for new and existing clients.
- Collaborates with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients.
- People management responsibilities throughout all phases of the employment life cycle, from hiring to exiting. This includes shaping and supporting a positive environment, setting team tactics for achieving goals, allocating and hiring resources (including vacation and sick approvals), evaluating performance, overseeing team operations, etc.
- Developing and coaching team members.
- Identify training needs for the entire team, co-ordinating possibilities with HR.
Experience, Education and Qualifications
- 3+ years of experience with using and configuring Intapp products.
- 3+ years of experience in a customer-facing role.
- Proficient in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and all aspects of managing the project life cycle from inception to completion.
- Intermediate level of experience dealing with collaboration and project tracking tools: (JIRA, Confluence), and MS Project.
- Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus and punctuality.
Preferential Experience
- Experience in people management.
- Mentoring colleagues.
- Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs.
- Proficiency in SQL
- Experience in working with the MS Azure Platform, particularly with logic apps and functions.
- Experience working in Boomi.
About Us
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.