About the role
Ford-Gelatt, a SunSource Company and leading distributor of process pumps and components in the fluid process market, is currently seeking a Customer Service Representative in Baton Rouge, LA
We're looking for an energetic, self-driven and technically inclined individual to join our inside sales team.
In this role, you will be responsible for:
- Providing outstanding service to our customers and support to the outside sales staff
- Answering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systems
- Develop pump proposals and become a product expert on assigned product lines
*Specialize in parts for our equipment. Assist customers with identifying parts they require and provide quotations
- Focus on other products in the larger SunSource catalog and help drive business growth on these products
- Enter orders in our order handling system after review of customer order to confirm consistency with our proposal
- Develop working relationships with our suppliers' factory personnel
- Develop relationships with our customers so that they think of our Company first for their rotating equipment needs
- Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application specialist or Manager
- Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines
- Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process
- Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with our products
- Participating in Inside sales quote followup activities and outbound calling
Preferred Education & Experience:
- Associates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experience
- Working knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitude
- Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages
- Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)