About the role
- Salary (Colorado Springs, CO): $57,000 – $77,000 / year
- Schedule: Monday – Friday, 9:00 a.m. – 5:30 p.m. (Local Office Time)
- Work Type: Hybrid (Relocation assistance is not available)
- About the Role: Experienced claims professional needed to deliver exceptional member service. The Injury Adjuster will handle non-attorney-involved soft tissue bodily injury claims and related auto physical damage exposures, managing claims from investigation to resolution while providing proactive, concierge-level communication and timely support.
- Key Responsibilities:
- Claim Management: Adjust non-attorney-involved soft tissue bodily injury and auto physical damage claims within assigned authority.
- Coverage & Liability: Confirm policy coverage, investigate loss details, determine legal liability, and evaluate damages in compliance with state laws and regulations.
- Member Experience: Guide members through timelines and next steps, delivering proactive, best-in-class service and communication.
- Collaboration & Risk: Partner with internal teams, business partners, and vendors to resolve claims efficiently while monitoring and managing risk.
- Catastrophe (CAT) Support: Participate in CAT response operations, which may include mandatory on-call periods, evening/weekend/holiday work, and travel with minimal notice.
- What You Bring (Must-Have Qualifications):
- Education: High School Diploma or GED.
- Experience: At least 1 year of injury adjusting or auto liability adjusting experience, including complex vehicle physical damage claims (e.g., total loss, multi-vehicle, or non-owned vehicles).
- Knowledge: Working knowledge of auto claims contracts, coverage evaluation, investigation, negotiation, adjudication, and state insurance regulations.
- Skills: Strong negotiation, conflict resolution, communication, problem-solving, and time-management skills, paired with sound financial judgment.
- Licensing: Ability to acquire and maintain required insurance adjuster licenses within 90 days (up to 3 attempts).
- Nice-to-Have Qualifications:
- Current experience in a Senior Auto Adjuster / Complex role, or 1+ year as a Complex Senior Auto Adjuster.
- 2+ years of auto liability or casualty adjusting experience with complex/multi-vehicle claims.
- Previous experience handling total loss claims.
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