About the role
PINECA GROUP is a leading online brand of prefabricated wooden buildings, delivering high-quality wood living solutions to thousands of customers across Europe each year. Founded in Lithuania and operating in 11 countries, we are recognised for our craftsmanship, exceptional customer care, and an extensive product portfolio ranging from compact, traditional structures to premium, upscale solutions.
With over 20 years of craftsmanship, modern design practices and a customer-centric mindset, we guide and support our clients through every stage of their project – with honesty, precision and a genuine commitment to helping them realise their vision.
WHAT WE ARE LOOKING FOR
We are seeking an Inbound Sales Representative, with fluent Portuguese. You will join our growing Sales Team supporting the Portuguese market.
Your mission: professionally manage phone and online inbound inquiries (no cold calling) and turn them into happy, satisfied customers.
YOUR RESPONSIBILITIES
- Convert inbound phone and online inquiries into successful sales (no cold outreach).
- Identify customer needs, provide expert guidance, and recommend the best product solutions.
- Support customers throughout the post-order process until successful delivery.
- Work closely with architects and the factory to ensure smooth production and delivery of bespoke products.
- Collaborate with your team to share knowledge and continuously improve sales practices.
- Contribute to elevating our customer support quality to the next level.
WHAT YOU NEED TO SUCCEED
- Fluent Portuguese (C1+) and good spoken and written English (B level or above).
- Solid skills in Microsoft Office.
- Strong communication skills, empathy, and a collaborative mindset.
- Ability to multitask and prioritise effectively — you can manage several inquiries at once while maintaining accuracy and quality.
- A quick and efficient working style — you respond fast, think on your feet, and keep momentum in the sales process.
- Experience in sales or customer service is a plus, but not mandatory — we value goal-oriented, motivated individuals.
- Experience using a CRM system is an advantage.
- Experience selling high-value or customizable products is a strong plus.
WHAT'S IN IT FOR YOU?
- Attractive earning potential: Monthly On-Target Earnings (base salary + uncapped performance bonus) between EUR 2,400 – 2,900 gross, depending on performance and achieved targets. Your success directly impacts your earnings.
- Hybrid working model: work from the office Monday to Wednesday, and enjoy the flexibility to work from home the rest of the week.
- Private health insurance: additional health coverage for your well-being.
- Sports budget: yearly support for physical activities and wellness.
- Learning budget: annual allowance for training and professional development.
- Empowering culture: a work environment built on respect, autonomy, and collaboration.
- Team events: regular team-building activities and company gatherings.
- Annual team trip abroad: we celebrate our achievements with an unforgettable company trip.
Check Out All Our Open Roles
For more information on how we process your data, please review our Candidate Privacy Notice.