Implementation Success Manager - Expense

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

Job Description

The Implementation Success Manager (ISM) is an experienced, hands-on project manager who owns the end-to-end delivery of AppZen Expense Audit and Card Audit implementations. You will run multiple single- and multi-country implementations simultaneously – from kick-off through design, configuration, integration, testing, go-live and hypercare – managing scope, schedule, risk, quality and stakeholders.

Working hours

This role requires working 2:00 PM to 10:00 PM IST (Monday to Friday) to overlap with our global customers and stakeholders. Please make sure you are comfortable with this schedule before applying.

Roles & Responsibilities

• Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee.
• Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders.
• Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation.
• Study the AP process and map it to the ecosystem of the Autonomous AP solution.
• Drive the requirement gathering and documentation.
• Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology.
• Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.
• Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
• Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP
• Team customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation)
• Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
• Manage UAT-related test result evaluation and bug-fixing.
• Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.

Ideal candidates have

• 8+ years of experience implementing SaaS products or other relevant business consulting, with a track record of managing enterprise implementations end to end.
• Strong project management skills – scope, schedule, budget, risk, quality and stakeholder management – with experience running multiple concurrent projects.
• Project management certifications (PMP, PRINCE2, etc.).
• Experience utilizing project management tools such as GoodDay, Asana, etc.
• Ability to effectively use, design and deploy AI agents.
• Working knowledge of AI/ML and large language model concepts and how they are applied to finance automation.
• Knowledge of T&E, expense report and corporate card processes, policies and audit controls.
• Hands-on understanding of SaaS integration frameworks (APIs, SFTP/flat-file feeds, SSO) for integration with expense management, corporate card and ERP systems.
• Exceptional customer presence and presentation skills; comfortable talking with C-level executives.
• Ability to liaise with multiple internal cross-functional teams (Product, Engineering, Support, Sales).