About the role
About DevSavant
At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.
Key Responsibilities:
- Guide clients through the implementation process of the client PRM solutions
- Configure and customize PRM platforms according to client requirements
- Conduct discovery sessions to understand client needs and business processes
- Create and maintain project timelines and implementation schedules
- Provide technical guidance and best practices to clients
- Document client requirements and configuration specifications
- Collaborate with internal teams including support, development, and sales
- Deliver platform training to client teams
- Troubleshoot technical issues during implementation
- Ensure successful client onboarding and platform adoption
Requirements:
- 2-4 years of experience in software implementation, customer success, or related field
- Strong technical aptitude and ability to learn new technologies quickly
- Excellent project management and organizational skills
- Outstanding verbal and written communication abilities
- Experience working directly with clients in a technical capacity
- Problem-solving mindset with attention to detail
- Ability to manage multiple implementations simultaneously
- Proficiency with MS Office Suite and project management tools
- English level: B2 Advanced
Power Skills
- Clear verbal communication
- Written communication
- Active listening
- Presentation skills
- Time management
- Prioritization
- Organization
- Attention to detail
- Multitasking
- Relationship building
- Customer service orientation