About the role
What will you do?
As an IT Support Associate at EVYD, you will play an important role in ensuring the smooth and reliable operation of the company’s IT systems, devices and infrastructure. You will support day-to-day IT operations, assist employees with technical issues, and help maintain secure access to company systems and information. Working closely with internal teams, you will contribute to IT improvements, asset management and infrastructure projects to support business continuity and a productive working environment.
This role reports to our Director, Security & Corporate IT, and is based in Brunei.
Your key responsibilities include
- Manage day-to-day Microsoft 365 administration, including user accounts, licences, mailboxes, Intune devices and Microsoft Purview labelling.
- Support IT onboarding and offboarding by setting up and removing accounts, preparing and collecting equipment, and granting or revoking system access.
- Set up, reimage and reset laptops and desktops, and assist with user data backup and recovery.
- Maintain office IT infrastructure, including Wi-Fi, local area networks (LAN), printers, meeting room systems and other IT equipment.
- Maintain accurate IT asset records and conduct regular asset checks.
- Assist with IT budget planning, purchasing and expense tracking.
- Support security remediation by applying patches, addressing vulnerabilities identified through security scans and penetration tests, and tracking issues through to closure.
- Assist with data centre operations, including server installation, migration and routine maintenance checks.
- Respond to helpdesk requests, troubleshoot technical issues and provide timely support to employees.
- Assist with IT projects and other operational tasks as required.
Qualifications and other skills requirements
- A bachelor's degree in Computer Science, Information Technology or a related field is preferred.
- Proficient in Microsoft Office applications and familiar with Microsoft 365.
- Basic understanding of Linux commands and networking concepts, including LAN, Wi-Fi and TCP/IP.
- Familiarity with AI tools such as ChatGPT, Claude or Microsoft Copilot.
- Good communication skills in English, with the ability to explain technical issues clearly to non-technical users.
- Willingness to learn, take initiative and work independently while collaborating effectively with the team.
- Demonstrates integrity, accountability and professional ethics.
- Experience in healthcare, health technology or a related industry is an advantage.
- Ability to speak or understand Mandarin is an added advantage.