About the role
We are seeking an experienced and customer-focused HVAC Service Technician to join our growing team. The ideal candidate is a motivated problem-solver with strong technical skills and a passion for delivering top-notch service. This role requires multitasking in a fast-paced environment and a commitment to quality, safety, and teamwork.
Key Responsibilities
- Perform maintenance, diagnostics, and repair on residential and light commercial HVAC systems (up to 20 tons)
- Communicate clearly and compassionately with clients regarding work performed and recommended solutions
- Accurately complete all documentation including service reports, checklists, and customer notes
- Maintain high standards for service quality, safety, and cleanliness
- Operate hand and power tools to inspect, repair, and maintain HVAC systems including furnaces, air conditioners, coils, compressors, and controls
- Participate in ongoing training and professional development
- Meet or exceed individual and team performance goals
- Support other departments and teammates when needed – we win as a team!
- Fulfill rotating on-call duty, as scheduled
Skills/Qualifications
- 2–5 years of hands-on HVAC service experience
- Strong customer service and communication skills
- Ability to work independently with high attention to detail and safety
- Proficiency in low-voltage and refrigerant troubleshooting
- Experience with airflow diagnostics, ductwork, zoning, ductless, communicating, and variable capacity systems
- Brazing skills and proper procedures for closed system work
- Valid driver's license
- EPA Universal Certification (Required)
- NATE Certification (Preferred)
- Installation experience is a plus
Work Environment & Physical Requirements
- Regular work in hot, cold, confined, or dark spaces
- Must be able to lift and move items up to 80 lbs
- Frequent standing, walking, climbing, balancing, bending, and reaching
- Regular use of ladders and tools
- Visual and auditory acuity required for safety and performance
What We Offer
- Company vehicle for qualifying roles
- Major tools provided
- Company phone
- Company-paid uniforms
- Paid training and career development
- 401(k) with company match
- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid time off & paid holidays
Join a team that values integrity, quality, and growth. Apply today and take the next step in your HVAC career!
About Service Wizard
Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we’ve set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.
With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you’ll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You’ll be surrounded with winning individuals driven to be the best.
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