About the role
Deliver Excellence. Solve Problems. Build Customer Trust.
At Ultimate Heating, Air & Plumbing, we've spent over 20 years building a reputation for excellence throughout the Boise Valley—and we're continuing to grow.
We're looking for an HVAC Service Technician who takes pride in delivering exceptional service, solving problems the right way, and creating an outstanding customer experience on every call.
This role is critical to our success—you are the face of our company in the customer's home. You'll diagnose, repair, maintain, and install HVAC systems while building trust and delivering the level of service our customers expect.
If you're driven, accountable, customer-focused, and ready to grow your career, we'd love to meet you.
What You'll Get
Compensation & Benefits
Pay: $55,000.00 - $150,000.00 per year (Performance Pay)
Performance-based earning opportunities
*100% Employer-Paid Medical Insurance*
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off & Paid Holidays
Life Insurance
Tools & Support
Company vehicle
Fuel card
Company cell phone & iPad
Company-provided uniforms
Fully stocked support team and resources
Growth & Development
In-house HVAC Training
Ongoing technical and customer service training
Leadership development opportunities
Career advancement within a growing organization
Team & Culture
Strong team environment focused on accountability and customer service
Company events, bonuses, and employee perks
Boise Hawks tickets
Year-round work and career stability
Supportive leadership committed to your success
The Role (What You'll Own)
This isn't just fixing heating and cooling systems—it's about providing an exceptional customer experience while delivering high-quality HVAC service.
You will:
Diagnose, repair, maintain, and install residential and light commercial HVAC systems
Educate homeowners on repair options and system recommendations
Represent Ultimate Heating, Air & Plumbing with professionalism and integrity
Deliver a five-star customer experience on every visit
Key Responsibilities
Service & Technical Execution
Perform preventative maintenance, diagnostics, repairs, and installations
Troubleshoot HVAC systems accurately and efficiently
Install equipment according to manufacturer specifications and company quality standards
Ensure all work meets safety and code requirements
Customer Experience
Build trust through professionalism and clear communication
Explain system issues and recommended solutions in a way customers understand
Deliver an exceptional customer experience from arrival to completion
Performance & Accountability
Take ownership of your performance and customer satisfaction
Maintain productivity, quality workmanship, and efficiency
Participate in ongoing coaching and training
Standards & Consistency
Maintain clean, organized work areas and company vehicles
Accurately document all services performed
Follow company policies, procedures, and safety standards
Represent the company professionally at all times
Team Collaboration
Communicate effectively with dispatch, management, and teammates
Support company goals and contribute to a positive team culture
Participate in training and continuous improvement
What We're Looking For
- Must be 21 years of age or older
- Valid driver's license with an insurable driving record
- Ability to pass a background check
- Ability to pass a pre-employment drug screen (including marijuana)
- Previous HVAC experience preferred
- EPA Certification preferred
- Apprentice or Journeyman HVAC License
- Strong mechanical aptitude and troubleshooting skills
- Knowledge of HVAC systems, installation practices, and safety standards
- Excellent communication and customer service skills
- Ability to work independently while managing time effectively
Important
This is a customer-facing position. Professionalism, communication, and technical expertise are equally important.
Success in this role comes from:
- Delivering exceptional customer service
- Solving problems efficiently
- Taking ownership of your work
- Maintaining high-quality workmanship
- Continuing to learn and grow