About the role
Company Overview
Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.
Position Summary
The HVAC Field Service Supervisor oversees daily field operations, manages a team of technicians, and ensures efficient scheduling of demand service calls and preventative maintenance. This role also manages assigned customer accounts, open service requests, and PM schedules while maintaining high standards of quality, safety, and customer satisfaction
Key Responsibilities
- Supervise, mentor, and support HVAC service technicians.
- Schedule and coordinate daily service calls and preventative maintenance.
- Manage assigned customer accounts, open work orders, and PM task lists.
- Ensure high-quality workmanship and compliance with codes and company standards.
- Provide advanced technical support and assist with complex troubleshooting.
- Handle customer concerns, escalations, and communication.
- Monitor labor, productivity, and service profitability.
- Maintain tools, vehicles, and inventory for field operations.
- Promote and enforce safety policies, OSHA/EPA compliance, and proper PPE use.
Qualifications
- 4–6 years of HVAC experience; minimum 2 years in a supervisor or lead role.
- Valid HVAC license and EPA Certification (per Mississippi requirements).
- Strong technical knowledge of HVAC systems and controls.
- Excellent leadership, communication, and customer service skills.
- Proficient with dispatching/service management software.
- Valid driver’s license and clean driving record.
Benefits
- Competitive pay based on experience.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and certification assistance.
Equal Employment Opportunity
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.