About the role
We are seeking a Host or Hostess to join our restaurant team as guests' first point of contact. The job responsibilities include greeting guests, providing clear and accurate wait times, and guiding customers to their tables. A passion for guest service and strong communication and organizational skills are required. You are the first impression of our restaurant that will help provide a pleasant and smooth dining experience for our guests.
Qualifications
- Minimum of 1 year of experience hosting in an upscale restaurant setting.
- Proven ability to provide exceptional customer service and exceed guest expectations.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Impeccable appearance and demeanor, reflecting the standards of an upscale dining establishment.
- Proficient in upscale dining etiquette and service protocols.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Benefits
- Opportunity to work in a fast-paced and dynamic environment.
- Be part of a team dedicated to providing exceptional service.
- Career growth and development opportunities.
- This is a tipped position.
Responsibilities
Warm and welcoming
Greet guests with genuine enthusiasm and attentiveness, ensuring a comfortable and memorable arrival.
Expert seating
Willingness to learn computerized reservation and table management system
ensuring efficient table turnover while prioritizing guest comfort and preferences.
Impeccable communication
Possess exceptional communication skills, both in-person and on the phone, to answer inquiries, manage waitlists, and convey information clearly and concisely.
Guests experience
Understand and anticipate guest needs, providing personalized attention and exceeding expectations to create a memorable dining experience.
Team player
Collaborate seamlessly with restaurant staff to ensure smooth operations and a positive dining environment for all guests.
Professionalism
Always maintain a polished and professional appearance and demeanor.
Attention to detail
Maintain a meticulous and organized approach to ensure a flawless guest experience.
Adaptability
Remain calm and composed under pressure, adapting to changing circumstances and unexpected situations with grace and professionalism.