About the role
Title: Head of Operations: Lifelong, Interdisciplinary, and Digital Programming
Executive Area: Academic Affairs
College/School/MBU: Admin Support Units
Department: Online Education
Work Location: Amherst
Schedule: Full time
Work Arrangement: Onsite
Job Summary
The Head of Operations serves as a strategic advisor and operational partner to the Vice Provost and units that comprise Lifelong, Interdisciplinary, and Digital Programming (U-LiID), a comprehensive portfolio with degree pathways, alternative and non-traditional educational programming, and all digital and online offerings of the university. This role leads executive-level initiatives, manages cross-functional projects, directs day-to-day operations, and drives the execution of Vice Provost and university strategy and priorities.
Essential Functions
Serves as a key strategic aide to the Vice Provost for U-LiID, who leads high-impact institution and community-valued initiatives, programs, and priorities.
Provides executive administration and strategic management for the Vice Provost, including effective and efficient operations driven by fiscal choices, personnel commitments, academic priorities, policy, as well as program and initiative strategies.
Working closely with the Vice Provost and U-LiID leadership, assesses and advises on impact of faculty and organizational structures and actions under applicable collective bargaining agreements and university policy; gives due consideration to sensitive information related to change management that drives innovation and fiscal sustainability.
Exercises independent judgment to develop recommendations with significant personnel, fiscal, policy, and academic implications that advance university-wide portfolio strategy and revenue initiatives across diverse program offerings including Pre-College, Early College, Professional Programs, micro-credentials, and online modalities. Supports comprehensive portfolio planning and resource allocation that strengthens institutional competitiveness and reach through innovative delivery models and interdisciplinary programming.
On behalf of U-LiID, strengthens relationships that align university priorities, through diplomacy and consistent engagement and communication with the Provost’s Office, Office of the CIO/IT, Administration & Finance, Office of the Registrar, IDEAS/CTL, Enrollment Management, Student Success, Human Resources, Institutional Research and other campus and university offices/institutes (e.g. Charles River Campus, Henry M. Thomas Center at Springfield, and the Donohue Institute, etc.), as well as appropriate faculty leadership and governance.
In collaboration with the Vice Provost, leads and project-manages high-priority efforts through tracking deliverables and success metrics; monitors progress; prepares reports to ensure timely execution and consistent messaging of institutional priorities and outcomes.
On behalf of the Vice Provost, implements change management initiatives by coordinating stakeholder engagement, training sessions, conference/professional development activities, including those that impact employee work practices and conditions, including handling confidential information related to leadership decision-making and change management strategies.
Representing the Vice Provost, manages a key of set of high-value/high-impact cross-function meetings that advance strategic priorities representing the impact of portfolio leadership (execution includes oversight of agendas, scheduling, and follow-up specific to deliverables).
Directs day-to-day operations, including calendaring; ensures effective workflow, communication, and coordination across the Vice Provost’s portfolio that includes maintaining and improving the efficiency and effectiveness of office systems and processes.
Supports personnel searches and procurement activities as needed.
Other Functions
Performs other related duties as assigned.
Understands, is committed to, and supports affirmative action and non-discrimination goals.
Minimum Qualifications
Bachelor’s degree and more than 7 years of experience OR Master’s degree and more than 5 years of related experience;
Strong facilitation, analytical, writing and interpersonal skills;
Demonstrated ability to manage multiple priorities in complex environment;
Experience handling confidential information with appropriate judgement;
Familiarity with continuous improvement methodologies.
Preferred Qualifications
Experience in public higher education or public sector;
Experience working in a unionized environment;
Experience with incident management involving sensitive professional situations.
Additional Details
This position is subject to final budgetary and administrative approval.
Working Conditions
Work is performed in a standard office or indoor university environment and involves minimal physical exertion.
Work Schedule and Work Arrangement
Monday-Friday, 8:30AM-5:00PM
Salary Information
Pay Grade: PSSAP Grade 30
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Special Instructions for Applicants
Along with the online application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide the contact information for three professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.