Head of Commercial, ShopBack Pay

Our Journey

The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

As the Head of ShopBack Pay, you will drive high impact growth and development of our new business unit - ShopBack Pay, with direct P&L ownership. You will be responsible for leading and empowering high performing sales and marketing teams to build and scale our new business from scratch in Hong Kong. Your leadership will shape our success, foster strategic partnerships, and contribute to ShopBack’s vibrant culture.

Your Adventure Ahead

• Drive the overall growth, business strategy, business development with key stakeholders and business partners in Hong Kong.
• Full ownership of the sales, marketing and operations teams performance, execution and processes qualities to drive strong results.
• Accountable for the business's overall performance and P&L.
• Work closely with regional stakeholders and local heads of the online business to drive omnichannel growth
• Lead, empower, and mentor your team to bring about growth and development for a high performing unit
• Build and lead strategic plans and initiatives to ensure that ShopBack is well attuned to industry trends, opportunities, and competition landscape.
• Contribute to the overall success and culture of ShopBack.

Essentials to Succeed

• Solid experience in sales leadership, performance management, and exceeding team targets.
• Exceptional track record in online-to-offline sales; experience in the food/retail tech space is a plus.
• Proven direct experience in building, leading and inspiring lean and high-performing sales teams, with a fast-moving, continuous development mindset
• Have experience developing and executing creative, innovative integrated marketing campaigns that drive positive results in the local market.
• Outstanding networking skills and the ability to make partnerships happen, strong network of merchant partners in the food and retail space is highly valued.
• Ownership mindset, possess grit, tenacity, and hunger to win. A resilient problem solver who is not discouraged by failure.
• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.