About the role
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
As a member of the Growth Strategy team, you'll own the performance management infrastructure that keeps Charlie Health's Outreach organization accountable as it scales. This role is the central point of execution for how sales performance is measured, reported, and acted on — owning recurring workflows like monthly goal tracking, quarterly bonus calculations, and biannual KPI reviews, while partnering with leadership on compensation plan design, performance reform initiatives, and ad hoc analytics.
You'll work cross-functionally to ensure incentive structures are well-designed, payouts are accurate, and goals are deployed with the right tracking in place from day one. You'll build and maintain the scorecards, dashboards, and reporting materials that give leadership a reliable, org-wide view of performance, and you'll continuously look for ways to make these workflows more scalable and repeatable as the organization grows.
Over time, you'll ramp into greater ownership of compensation plan design, performance analytics, and strategic projects that shape how Charlie Health measures and manages its sales organization. You'll be given a high level of autonomy and responsibility, and we expect you to "think like an owner" — bringing rigor, accuracy, and good judgment to work that directly impacts how reps are paid and how leadership makes decisions.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives, apply today.
Responsibilities
- Own performance reporting and KPI infrastructure for the Outreach organization, including monthly goal tracking, quarterly scorecards, and biannual KPI reviews delivered to leadership
- Execute compensation plan workflows across Outreach roles — including quarterly bonus calculations — ensuring incentive structures are well-designed, payouts are accurate, and bonus mechanics are clearly understood across the org
- Build and maintain performance trackers, dashboards, and reporting materials that give leadership reliable, real-time visibility into how the sales org is performing against goals
- Support the deployment of org-wide goals by ensuring tracking infrastructure is in place from day one, and performance against targets is visible to the right stakeholders
- Partner with Growth Strategy leadership on performance reform initiatives, compensation plan redesign, and strategic analytics that drive accountability and continuous improvement across the sales organization
- Conduct ad hoc analyses and modeling — including Snowflake-based data pulls — to support compensation plan design, performance diagnostics, and leadership decision-making
- Continuously improve performance management and compensation workflows by identifying inefficiencies and implementing more scalable, repeatable solutions
- Prepare and present findings, recommendations, and updates to Growth Strategy leadership and cross-functional stakeholders
Requirements
Must-Haves
- Bachelor’s degree
- 0–2 years of full-time work experience; relevant full-time or internship experience in a start-up, consulting, private equity, or investment banking setting strongly preferred
- Strong financial modeling and Excel / Google Sheets fluency — comfort building, auditing, and maintaining complex spreadsheets with formulas, lookups, and calculations that drive real dollar outcomes
- Meticulous attention to detail — this role calculates bonus payouts and produces leadership-facing reporting where errors are costly and visible
- Strong analytical instincts and the ability to translate quantitative work into clear narratives and recommendations
- Sound business judgment — comfortable making logical calls when data is incomplete, and able to handle sensitive compensation data with discretion and professionalism
- Exceptional communication, interpersonal, and relationship-building skills — able to work credibly with leadership and across functions
- Proactive self-starter and natural multitasker who thrives with autonomy and tight recurring deadlines
- Microsoft Office proficiency — Word, PowerPoint, Excel
- Located within 75 minutes of our NYC office and able to work 4+ days/week in office
Nice-to-Haves
- Experience with SQL (Snowflake or similar) for data pulls and analysis
- Experience with BI tools (Tableau, Looker, Hex, or similar)
- Prior exposure to sales compensation, incentive plan design, or performance management workflows
- Familiarity with Salesforce or similar CRM data structures
- Experience preparing materials for senior leadership or executive reviews
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The target base compensation for this role will be between $75,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $82,000 and $110,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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