About the role
Are you passionate about renewable energy?
Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!
Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Berlin.
What You’ll Do
- Own customer success and revenue growth: Continuously improve customer experience, streamlining and improving our processes.
- Onboard customers: Act as a trusted product expert and business partner, empower them to implement Reonic in the most efficient way.
- Partner cross-functionally: Collaborate with Support, Product, and Engineering to accelerate adoption, drive usage, and identify market opportunities.
- Drive Net Revenue Retention (NRR): Uncover opportunities to expand, renew, and strengthen customer relationships.
- Lead strategic projects: Plan and implement projects that drive Reonic's growth and innovation
What Makes You a Great Fit
- Resilient, driven, and passionate about helping customers realize long-term value — you thrive on a challenge.
- Experience in customer service or success, with a strong emphasis for customer facing interactions.
- Experience in high growth start up environment.
- Technical background e.g. (industrial-) engineering, or top tier business school degree.
- Excellent communication abilities in German and English.
Why Join Us?
- Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
- A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
- Enjoy opportunities for personal and professional growth.
- Embrace the freedom to innovate and make quick changes in a dynamic team.
- Perks include gym membership, coffee, regular team events, MacBook and more.
- Receive competitive pay.
Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all.
About Reonic
At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.