About the role
The role…
At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well-versed in local laws and regulations that support the daily functions of a high-volume members club, hotel, spa, gym, beach/pool, food and beverage operations.
A successful Greeter will be dependable, proactive, punctual, and always remains professional and approachable. You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure, focused and achieving deliverable goals.
Main Duties
- Greets and directs all members/guests with open arms and in a hospitable manner
- Build relationships with members/guests and communicate any red flags and positive feedback for management to assess
- Ensure any guest related concerns are addressed and action items have been set and a manager is notified
- Influence a fun and positive atmosphere by being approachable and professional
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers
- Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards
- Maintain a clean, sanitary, and safe work environment
- Controls traffic flow by directing foot traffic
- Maintains organization's stability and reputation by complying with legal requirements
Required Skills/Qualifications
- At least 1 year of experience in customer service focused role
- Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment
- An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed
- Friendly and approachable as well as proven written and oral communication skills
- Ability to work effectively under time constraints and deadlines
- Emotional control and professionalism
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.