Global IT Asset & Service Desk Specialist

Hey there!

We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the role

We are looking for a proactive and organized Global IT Asset & Service Desk Specialist to join our team in Madrid. In this role, you will play a key role in ensuring the company’s technology runs smoothly on a global scale. You will be responsible for centralizing and standardizing our hardware, support, and provisioning processes for all our employees, regardless of which country they are in.

Your daily responsibilities will include:

• Global Inventory and Asset Management: Prepare, implement, and maintain an efficient international inventory control system. In addition, you will be responsible for standardizing the imaging (OS imaging) and configuration system for deploying equipment across all our international locations.
• Onboarding and Offboarding: Managing the technology lifecycle for employees. You will be responsible for preparing, configuring, and delivering equipment to new hires, as well as for recovering, formatting, and revoking access for departing employees.
• Purchasing and Procurement: Lead the procurement of technology inventory (laptops, peripherals, licenses, etc.) internationally, ensuring that every office and remote employee has the necessary equipment in a timely and appropriate manner, while managing supplier relationships.
• International Ticketing Management: Administer the company’s helpdesk system, resolving incidents, prioritizing tasks, and providing first- and second-level support to users in different time zones.

About you

• 1 to 3 years of prior experience in help desk, IT support, or systems technician roles.
• High level of English (required, as you will manage purchases and provide support on an international level).
• Experience using ticketing tools (Jira, Zendesk, Freshservice, etc.).
• Knowledge of device deployment, MDM management (Intune, WS1, etc.), and operating systems (Windows / macOS).
• Strong organizational skills and the ability to work independently.

Benefits & Perks

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health insurance
• Gympass membership
• English Lessons
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice