About the role
Customer Success Talent Community @ 1mind
At 1mind, our Customer Success team is what turns Superhumans — AI teammates that qualify leads, run demos, handle objections, and onboard customers 24/7 — into measurable revenue impact for the customers who deploy them. While we may not have an open Customer Success Manager role today, we're always looking to connect with customer-obsessed professionals who want to own outcomes from onboarding through renewal and expansion.
If you have experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS, we'd love to keep in touch for future opportunities.
What We Look for in a Customer Success Manager
We're always excited to meet professionals who:
- Own a portfolio of customers end-to-end, from post-signature onboarding through renewal and growth, with real accountability for outcomes
- Can connect product adoption to meaningful business value, not just usage metrics
- Have experience managing complex relationships with multiple stakeholders across revenue, marketing, and operations
- Bring a track record supporting renewals, retention, or expansion in B2B SaaS
- Are consultative, clear communicators who act as a trusted long-term advisor as use cases scale
- Thrive in fast-moving, ambiguous environments and operate with a strong bias to action
- Are curious about AI and motivated by turning learnings into playbooks that scale across accounts
Why Join Our Talent Community
1mind is building AI Superhumans that transform B2B sales, backed by $40M from Battery Ventures and top B2B operators. By joining our talent community, you'll:
- Be among the first to hear about new CSM opportunities as we scale
- Stay connected with a remote-first team of builders working at the intersection of AI, product, and GTM innovation
- Have a shot at joining a team that gives you ownership, autonomy, and impact from day one
[Please note that all legitimate communication from 1mind will come only from email addresses ending in @1mind.com. We will never ask for payment, financial information, or personal details outside of our official application process. If you receive a suspicious message, please disregard it and alert us at careers@1mind.com]