About the role
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
As the Pharmacy Technician, you will be front and center ensuring members get accurate orders on time. This hire is an important role for us to maintain our continually growing number of member orders. You will work closely with multiple teams to deliver an uncommonly seamless pharmacy experience for members.
This posting is for our location in Romeoville, Illinois. This hire is for a Full-time position.
What You'll Do
- You will process prescription and OTC medication orders. This includes picking orders, packing them for shipment, and ensuring an organized working environment.
- Work in a fast-paced, high-volume environment
- Troubleshoot order and shipping issues in partnership with the pharmacist, operations, and care teams
- Work side by side with a pharmacist to ensure the safe, accurate, and timely dispensing of medications
- Work with a multidisciplinary team of doctors, engineers, product managers, and more
- Find creative, fun, and professional ways to deliver the best possible experience for our patients
What You'll Bring to the Team
- Unrivaled empathy and patience when helping patients
- Ability to think quickly and work autonomously
- Strong organization skills and attention to detail
- Connection with the mission of Ro
- Active IL Pharmacy Technician License (Certification - CPhT, a plus!)
- High School Diploma or equivalent
Schedule & Availability
- While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs
- Advanced notice of at least two weeks will be provided for any changes to the regular schedule
- Please note that shift structures may be adjusted in the future based on evolving business needs
We've Got You Covered
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The hourly rate for new hires in this position ranges from $21 to $23.50, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at talent@ro.co.
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