About the role
Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery.
Through our flagship product, Boxed.gg we are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to the fans' doorsteps.
We are...
- Community First: We've served 1M collectors and foster an active community of over 145k+ Discord members.
- Ambitiously Led: Led by veterans from Microsoft, Twitch, 2K, and Boeing.
- Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the world.
Since our inception in 2023, we’ve seen significant year-over-year growth. And now we're gearing up for our most ambitious year yet, with major expansions planned across product offerings, strategic partnerships, and next-generation collector experiences. If you’re ready to build products that spark joy at a global scale, you’re in the right place.
Role Description
The Fulfillment Associate is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. This role involves a range of tasks from inventory management to packing and shipping orders.
Key Responsibilities
- Order Processing - Accurately pick items from inventory based on customer orders.
- Quality Control - Inspect products for defects or damages before packaging.
- Packaging - Securely package products to prevent damage during transit.
- Inventory Management - Restock inventory and assist in conducting inventory audits.
- Shipping - Label and ship packages, ensuring that the correct carrier service is used.
- Returns Processing - Handle returns, inspecting returned items, and restocking as appropriate.
- Documentation - Maintain accurate records of inventory and orders processed.
- Customer Service - Assist with customer inquiries related to shipping and order status.
- Team Collaboration - Work closely with team members to meet daily fulfillment targets.
Qualifications
- Education: High school diploma or equivalent.
- Experience: Prior experience in warehouse operations, inventory management, or a related field is a plus.
- Technical Skills: Basic computer proficiency, including familiarity with inventory software and systems.
- Physical Requirements: Ability to lift up to 50 lbs and stand for extended periods throughout the day.
- Attention to Detail: Keen eye for detail to ensure accuracy in order processing and inventory management.
- Communication Skills: Strong verbal and written communication abilities to effectively interact with team members and provide customer service.
Preferred Skills
- Gaming Interest: A passion for gaming or collectibles is highly beneficial, as it aligns with the company's culture and customer base.
- Problem-Solving Abilities: Capacity to troubleshoot issues during the order fulfillment process quickly.
- Time Management: Efficient in managing time to meet daily targets and handle multiple tasks simultaneously.
- Customer Service Orientation: Experience in customer service, especially in handling customer inquiries and concerns regarding orders.
- Teamwork Skills: Proven ability to work effectively as part of a team to achieve collective goals.
- Adaptability: Comfortable working in a dynamic, fast-paced environment and able to adapt to changing priorities.
Ability to Commute to Warrendale, PA 15086 is required
Work Location: In person
Pay: $15.00 - $16.00 per hour
Company benefits
- 15 days of accrued PTO
- 7 days of sick-leave, front-loaded at the start of the year
- 10 paid company holidays
- Generous vision, dental, and health benefits, with 97% contribution to premium for individuals
- 401k Matching